Great software for small business!
May 24, 2018

Great software for small business!

Horacio Carcamo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with QuickBooksPOS

QuickBooks POS is being used in a retail store which specializes in selling apparel, it’s a small boutique. Its main use is for generating invoices, taking care of the inventory levels, and the ability to have our own customer database. The software is used only by the cashier and the administrator. The cashier generates invoices by selling products and the administrator generates reports for analysis and decision making. The only problem I have with this software is that whenever my inventory reaches 10,000 items, the software starts lagging and causing delays in the sale process. Also, another issue I could mention is, that I wanted to connect the credit card system to my local bank account, but since the bank account is a non-US account, I had to pay an extra fee to use the feature.

  • It tracks well your inventory, giving you alerts whenever a stock is low. It also helps you to re-order low stock levels.
  • Great loyalty reward system, giving you the chance to track customers and reward them for their purchases.
  • Generates comprehensive and easy to read sales reports.
  • Very suitable for small businesses.
  • Synchronization with the credit card company is weak and very difficult to configure
  • Customer support is a long wait. First 5 min of a call is a machine directing you to a waiting queue. Total waiting time for 1 simple questions was 20 min
  • Allows double entry codes or SKUs
  • Delays in the process of purchase in the customer experience
The difference between QuickBooksPOS and other software is that Intuit provides confidence at the moment you are using the software. QuickBooks has never crashed or given a sign of untruthful software. An important aspect to mention is that Intuit updates the software on a continuous basis. Another reason is that the features that come along with the software are very helpful and give the business and opportunity to make use of it.
QuickBooksPOS is an awesome tool for small businesses, the system is not that complex and it can be managed by non-tech associates. It comes along with a tutorial section which was very complete and understandable. Dashboard is well designed and organized. Overall the experience of using the software for the first time was very comfortable.

On the other hand, I wouldn't recommend this software to big companies that manage a lot of inventory. I don't feel that the software can handle a lot of data on the inventory management. The limitations that the software has may cause confusion for big companies.

Evaluating QuickBooksPOS and Competitors

  • Product Features
  • Product Usability
  • Analyst Reports
The feature that interested us as a retail store was the sales report generator. This feature provides comprehensive reports that help the retail store make a decision or make an analysis. In this feature you can select a range of dates to have the report generated, also it help with tasks that were done manually in the past, now they become automatic in a systematic flow.
I guess that my amendments based on the question asked would be whether or not the improvements, that I think that are weak on the software, have been worked on. My evaluation is always going to be based on how the company improves its product by hearing the customer on reviews.