Good support and options available but sometimes spotty support
July 03, 2019

Good support and options available but sometimes spotty support

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rackspace OpenStack

I used the Openstack platform for the Rackspace platform for a virtual private server on their public cloud end of things. I was using it to test out some applications for websites and wanted to have a cost effective way to get it up and running. I needed something more robust and had used Rackspace for other services before using their Openstack platform, which seemed to be the way to go. Super simple to get it up and running, did not take long at all.
  • Quick uptime
  • Simple Signup
  • Lots of options on what you need
  • Rackspace is a known company (not some unknown startup)
  • Support does not seem to be what it use to be, use to be a solid 10 when dealing with them, now more like an 8
  • Pricing can be tricky to figure out
  • For some people too many options.
  • Quick setup allowed me to work on the application not setup of where it was going to run
  • Expand ability with a few clicks was a great help, no worrying about if I needed more "power", few clicks and I had it.
  • Tech support is hit or miss so that can be problematic and that was cause for concern and took time away from development
  • Amazon Elastic Compute Cloud (EC2)
I looked into going with Amazon EC2, was very comparable in pricing, services, options, etc. and a bit cheaper too. Why I did not go with Amazon mainly has to do with knowing Rackspace and being familiar with them. It was easier for me to use a Rackspace product then go with Amazon Elastic Compute Cloud
Need to get an application up and running, then I would say the open stack is a great place to test it out. Why spend time setting things up when you can let them do it for you? Many people also have experience with using Rackspace in some capacity so its an easier learning curve for many people.