Rackspace Managed Hosting Reviews

58 Ratings
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Score 7.3 out of 101

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Reviews (1-11 of 11)

John Reeve profile photo
Score 5 out of 10
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Verified User
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We host a few servers with Rackspace for various things like serving up web sites and running a Nagios monitoring platform. We chose Rackspace because we wanted to have a few cloud servers outside of our normal cloud ecosystem. This was an important factor for monitoring, because we wanted to monitor our production environment, which is hosted with a different vendor, from outside that vendor's network.
  • It's easy to spin up new cloud instances.
  • Creating backup images is easy.
  • Their backup tools are confusing and could use some clarification. We ended up getting charged for backup licenses on nonexistent servers, and that was frustrating because they would not refund us the fees as they declared it our fault for misunderstanding their terms.
  • They need to stop charging for "fanatical" support. Their support service has gotten worse over the years and now they are charging us a monthly fee. It's enough of a rub that we'll most likely move our servers to a different company.
It is well suited for creating cloud servers fast and easily. We found it useful when we wanted to experiment with different Linux distributions. It was easy to get them going, test them, then tear them down and rebuild them. We use Rackspace cloud servers for less critical stuff, such as less important web sites and backup monitoring servers. I would not put my production servers with Rackspace.
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Gideon Caspi profile photo
Score 7 out of 10
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Verified User
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We use Rackspace for our web and database hosting, with our use handled within the IT and eCommerce departments. Our dealings with Rackspace circle around the technical aspects of hosting and serving our website and database files, and optimising the performance of both of these. It is important to note that they are responsible for the software and hardware on the server side, with no relation to the codebases themselves.
  • Great and responsive service
  • Good up time, almost no occurrences of website downtime
  • Flexible with the requirements of the business
  • Work to best practices, at times clunky
  • Not the cheapest...
  • Very technical, at times advisers find it difficult to "dumb down" their questions regarding services you're requesting
This rating is based on the fact that Rackspace provides good service and responds to enquiries relatively quickly, and the product (hosting) appears to be very good. However, I am unable to compare their service one-to-one with others, as in general, I have experienced fairly good web hosting overall, so cannot say that they are definitely better than other options. To my knowledge, Rackspace was selected for their record with uptime and customer service.
Read Gideon Caspi's full review
No photo available
February 08, 2018

Good luck Rackspace

Score 6 out of 10
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Verified User
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Rackspace is being used to host many of our servers and databases. It is not being used by our whole organization because we are working on switching over to AWS. Rackspace used to be great and reliable but has slowly been less and less reliable. Rackspace has been great at building new servers and customizing them which has been great as we are building out more machines.
  • Easy to build out new servers.
  • Can pre-install a few different flavors of Linux.
  • Easy to use UI.
  • Fewer outages would be great.
  • Work harder on improving their product and its reliability. No outages is the only acceptable goal.
Rackspace has been a great service but it is almost like they are slowly giving up on their product but would still happily help support you when you move over to AWS. It seems almost as if they are pushing you off their servers and then offering their business to help you once you are running your stuff off AWS.
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Jim Rubenstein profile photo
Score 8 out of 10
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Verified User
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We used Rackspace's Cloud VPS services, as well as their cloud site services.

These services were used to host a MySQL database infrastructure and a series of Wordpress sites, respectively.

Rackspace's cloud VPS infrastructure is very robust and offers some top-notch performance capabilities out of some of the other providers in the space.

  • Excellent, responsive, reliable, and HELPFUL support
  • Robust server offerings
  • Excellent uptime
  • Fair pricing
  • Pricing is competitive, but other providers do beat them out with some of their pricing "features".
  • The Cloud Files offering is relatively slow and wasn't usable for us.
  • The automated backup feature that is offered for the Cloud Servers is pretty limited and wasn't usable for us.
  • There are 2-3 different web management panels, with different logins. It's hard to keep track of which one is which, and can be frustrating/confusing when trying to log in to your panel and choosing the wrong one.
Rackspace is very well suited as a IaaS (Infrastructure as a Service) provider, particularly when you're planning on leaving the infrastructure up for a period of time. They seem to focus a bit more on that aspect of infrastructure. That is to say, they seem to promote running servers for longer periods of time and not spinning up/shutting down servers frequently based on usage spikes.

While, they do support that sort of availability -- they don't have features built into their offering, necessarily, that make it a lot easier to implement.

Our experiences with Rackspace have been 100% around their cloud platform, but they have another entire part of their business that is centered around hosting/maintaining/supporting physical hardware (bare metal). They have had a great reputation over the last several years (10+) for being top-notch providers in this space, which is one reason we even considered them for our Cloud-based hosting needs. We don't have any direct experience with their "bare metal" offerings, but their reputation is certainly great, and worth noting.
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Jordan Leano profile photo
Score 10 out of 10
Vetted Review
Verified User
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We currently use multiple products of Rackspace throughout the entire organization. We first used their cloud site solution and then we added their cloud server solution. When a new email solution had to be addressed, Rackspace's Webmail and Hosted Exchange worked great. We have since moved to Office 365, but working with Rackspace's fanatical support team made everything easy and stress free.
  • Fanatical Support - I can't stress how great their team is. Not only are they knowledgeable, whenever I call in (during the day or in the middle of the night), I never have to wait more than a minute to speak to someone.
  • Webmail, Hosted Exchange, and Office365 Support - As an IT team of one, Rackspace's cloud solution and migration team has really helped me over the years to minimize issues for users, but also provide a reliable and flexible email platform.
  • Lack of an autoscale solution - I had a project where I ended up spinning up 30 webheads and 20 MySQL servers (1 master and 19 slaves). The actual campaign lasted 4 hours, but during that live period, I had to have all those machines up and running. Definitely not a cheap environment, but if there was an autoscale solution, the high cost could have been avoided.
Their fanatical support is the main reason I will recommend Rackspace. I am never on hold for a long time when I call in, I can call at any time of the day (even in the middle of the night), the team is very knowledgeable and will go out of the way to find a solution, and most importantly, they are always friendly.
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Matt Karcher profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
We utilize Rackspace for approximately 45-50 user email accounts. These email accounts are being used across the whole organization and provides top level email access for a county government.
  • Rackspace is used to access email via A web interface as well as applications such as Outlook and Thunderbird.
  • Email for the county organization is very important and Rackspace provides excellent delivery of service and support.
  • The only area for improvement would be to mirror the Exchange capability, e.G.: calendaring, contact sharing and task list.
Rackspace is very well suited for any organization that requires 24/7 email access with very limited downtime.
Read Matt Karcher's full review
Valerie Cabral profile photo
March 14, 2017

Steady & useful

Score 10 out of 10
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Verified User
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All email is Rackspace hosted, all cloud hosting is also done through Rackspace. Functionally, only one department is really aware of Rackspace or directly interacts with it, but the whole company and product is dependent upon it. Rackspace allows us to administer our email and to dependably host the SaaS portion of our product- both of which have been extremely stable throughout my tenure.
  • Simple email administration
  • Dependable cloud hosting
  • Helpful support staff
  • Easier transfer from Rackspace Email to Exchange
  • Modernize look of mail interface
Very well suited to businesses needing a simple way to implement company email. Also useful for small businesses who need a reasonably priced but extremely stable cloud hosting solution. Since the email interface can be clunky, it is perhaps more suitable when at least someone on the team has an understanding of technical software setup.
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Adam Boulware profile photo
Score 10 out of 10
Vetted Review
Reseller
Review Source
We use Rackspace cloud servers to host our company website as well as hosting of other specialized websites for clients. We are a Rackspace partner and reseller. We resell Rackspace email services to clients who need hosted email. We have also built websites for customers who want to host their own websites, in which scenario we always recommend Rackspace as a cloud provider.
  • Customer Service
  • Technical Support
  • Documentation
  • Open Source Software
  • Interoperability
  • Few new products as of recently
When customer service and immediate technical support is important, Rackspace is the ideal service provider for all cloud services.
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Nicholas Toscano profile photo
Score 3 out of 10
Vetted Review
Verified User
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We hosted our multi-language website, CMS platform and other applications via Rackspace.
  • Multiple servers across the country.
  • Little to no down time.
  • Highly scalable
  • User experience.
  • Customer service.
I worked for a company that had already implemented Rackspace for the organization. When I went to my next company and had the decision making power to choose our external hosting account, I opted for SoftLayer over Rackspace for usability and customer experience (CE).
Read Nicholas Toscano's full review
John Wooten profile photo
Score 8 out of 10
Vetted Review
Reseller
Review Source
Rackspace is, and has been, a cornerstone component of our business solutions and service offerings. Utilized both as an underpinning of our own internal operations, Rackspace Cloud Servers has also served as direct extension of our business to address a wide range of client-specific data center applications and storage requirements. Scalable, secure, redundant, compliant and cost-effective... all backed by the highest level of always-on support we have ever received within this highly competitive and ever-evolving market. Simply put, for much of what our consultancy does? Rackspace IS our business!
  • Flexibility: Rackspace affords complex topologies, independent storage scalability and distributed workloads. Mix-and-match to meet our client's specific use-cases keeps us competitive.
  • Consistency: having used multiple providers at various times for various reasons, one of the more striking differences in the cloud servers market in our findings is the consistency of service. While at times other players achieved some higher level benchmark testing, these were typically short-lived - Rackspace has provided us the most confidence in "getting what we are paying for/expecting to achieve"
  • Service and Support: these days, it almost seems like this area has become cliche. As an extension of the above technical "Consistency", the levels of Support at Rackspace allow our business the confidence to do what we do best: solve technology problems, unabated and undaunted. While I have been exposed to industry competitors smirking at Rackspace's "Fanatical Support" moniker, it has been this industry-leading, platinum-standard level of support by Rackspace that has allowed our business to pursue service and solutions areas without blinking. This would not have been possible for us with other vendors; again, Rackspace has always delivered for us as if they were members of our own organization - they made it their business to be in our business!
  • There is a little too much homogeneity of hardware in my opinion.
  • Could use some advancements in auto-scaling, reserve/spot pricing, external storage, reserved IPs.
  • Control Panel: while we have seen much improvement to the Rackspace c-panel, this should be seen as an area where the company continues to commit itself to further enhancements - the palatability of the end-user is often overlooked, but human nature will default towards ease-of-use and intuitiveness every time. Keep at this!
While we have made great use of other IaaS providers (AWS, Linode, etc.) these typically have come as a result of "one-off" type requirements for a given project. One of the reasons we find Rackspace best-suited for our day-in, day-out business needs is that it is the closest turn-key offering to meet the majority of requirements across start-up to medium-tier to large-scale enterprise demands. This is not to say Rackspace does not meet needs for complex demands; it does mean that we rarely have to look elsewhere to satiate any given project's specifications and requirements.
Read John Wooten's full review
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Score 8 out of 10
Vetted Review
Verified User
Review Source
Rackspace is our dedicated hosting service for our website and many other components that are vital for the day to day running of our business. Everything we do, everything we provide to earn money is made possible due to Rackspace. We required a service that ensured flawless hosting with great customer service and response times, and we got it.
  • Excellent response time to queries about possible changes, upgrades or concerns.
  • Top of the range technologies at our disposal due to Rackspace always keeping up to date with the latest technologies.
  • Amazing response to any problems or even the hints of problems to quickly diagnose and fix anything that might cause even a moment's downtime.
  • Possibly a little behind some other solutions when it comes to cloud infrastructure.
If you need to run a moderately large sized service, like a website, and need to know it is in capable hands and ready to weather anything from malicious attacks to massive loads, Rackspace is the provider for you. If you are needing to host a site to advertise a local parish bake sale, Rackspace might not be your best place to go.
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Rackspace Managed Hosting Scorecard Summary

Feature Scorecard Summary

Service-level Agreement (SLA) uptime (7)
7.4
Dynamic scaling (6)
7.0
Elastic load balancing (5)
8.1
Pre-configured templates (4)
7.2
Monitoring tools (6)
5.9
Pre-defined machine images (2)
8.0
Operating system support (5)
7.6
Security controls (5)
6.3

About Rackspace Managed Hosting

Rackspace Managed Hosting is cloud computing company Rackspace's infrastructure-as-a-service offering. Its infrastructure options include bare metal servers, virtual single-shared servers, and cloud multi-tenant environments. Their options support general computing, databases, networking, storage, connectivity uses, and virtualized servers.

Bare Metal
A single dedicated server with a specific function, like a web server or database server. Storage, networking, and database options can be customized.

Virtualization
A single shared server that allows multiple users of the OS to each control their own network resources with the shared environment.

Private Cloud
Compute resources are shared within an organization, to offer a multi-tenant environment for (internal or external) customers.

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