Rackspace Managed Hosting Reviews

This rating is based on the fact that Rackspace provides good service and responds to enquiries relatively quickly, and the product (hosting) appears to be very good. However, I am unable to compare their service one-to-one with others, as in general, I have experienced fairly good web hosting overall, so cannot say that they are definitely better than other options. To my knowledge, Rackspace was selected for their record with uptime and customer service.

Rackspace has been a great service but it is almost like they are slowly giving up on their product but would still happily help support you when you move over to AWS. It seems almost as if they are pushing you off their servers and then offering their business to help you once you are running your stuff off AWS.

Rackspace is very well suited as a IaaS (Infrastructure as a Service) provider, particularly when you're planning on leaving the infrastructure up for a period of time. They seem to focus a bit more on that aspect of infrastructure. That is to say, they seem to promote running servers for longer periods of time and not spinning up/shutting down servers frequently based on usage spikes.

While, they do support that sort of availability -- they don't have features built into their offering, necessarily, that make it a lot easier to implement.

Our experiences with Rackspace have been 100% around their cloud platform, but they have another entire part of their business that is centered around hosting/maintaining/supporting physical hardware (bare metal). They have had a great reputation over the last several years (10+) for being top-notch providers in this space, which is one reason we even considered them for our Cloud-based hosting needs. We don't have any direct experience with their "bare metal" offerings, but their reputation is certainly great, and worth noting.

If you need to run a moderately large sized service, like a website, and need to know it is in capable hands and ready to weather anything from malicious attacks to massive loads, Rackspace is the provider for you. If you are needing to host a site to advertise a local parish bake sale, Rackspace might not be your best place to go.

Their fanatical support is the main reason I will recommend Rackspace. I am never on hold for a long time when I call in, I can call at any time of the day (even in the middle of the night), the team is very knowledgeable and will go out of the way to find a solution, and most importantly, they are always friendly.

Rackspace is very well suited for any organization that requires 24/7 email access with very limited downtime.

Very well suited to businesses needing a simple way to implement company email. Also useful for small businesses who need a reasonably priced but extremely stable cloud hosting solution. Since the email interface can be clunky, it is perhaps more suitable when at least someone on the team has an understanding of technical software setup.

When customer service and immediate technical support is important, Rackspace is the ideal service provider for all cloud services.

I worked for a company that had already implemented Rackspace for the organization. When I went to my next company and had the decision making power to choose our external hosting account, I opted for SoftLayer over Rackspace for usability and customer experience (CE).

While we have made great use of other IaaS providers (AWS, Linode, etc.) these typically have come as a result of "one-off" type requirements for a given project. One of the reasons we find Rackspace best-suited for our day-in, day-out business needs is that it is the closest turn-key offering to meet the majority of requirements across start-up to medium-tier to large-scale enterprise demands. This is not to say Rackspace does not meet needs for complex demands; it does mean that we rarely have to look elsewhere to satiate any given project's specifications and requirements.