TrustRadius
Rackspace, headquartered in San Antonio, offers a number of managed hosting solutions and managed IT infrastructure services, including website hosting, dedicated servers, managed private cloud services, and other services supporting IT infrastructure with dedicated resources and optional service support.https://media.trustradius.com/product-logos/9T/XV/NUNKFLCLCO5M.pngRackspaceCloud server hosting made easy2019-04-25T20:01:17.524ZWe host a few servers with Rackspace for various things like serving up web sites and running a Nagios monitoring platform. We chose Rackspace because we wanted to have a few cloud servers outside of our normal cloud ecosystem. This was an important factor for monitoring, because we wanted to monitor our production environment, which is hosted with a different vendor, from outside that vendor's network.,It's easy to spin up new cloud instances.
Creating backup images is easy.,Their backup tools are confusing and could use some clarification. We ended up getting charged for backup licenses on nonexistent servers, and that was frustrating because they would not refund us the fees as they declared it our fault for misunderstanding their terms.
They need to stop charging for "fanatical" support. Their support service has gotten worse over the years and now they are charging us a monthly fee. It's enough of a rub that we'll most likely move our servers to a different company.,5,We've found it helpful to host our own web sites on their cloud servers, which is a positive.
We've also hosted our Nagios instance on a low-end cloud server, which is also a positive.
A negative impact is that they've now decided to start charging for their support.,IBM Cloud Virtual Servers,IBM Cloud Virtual Servers, IBM Cloud Bare Metal ServersJohn ReeveRackspace - Pretty Good, I Think!2018-02-05T21:33:52.896ZWe use Rackspace for our web and database hosting, with our use handled within the IT and eCommerce departments. Our dealings with Rackspace circle around the technical aspects of hosting and serving our website and database files, and optimising the performance of both of these. It is important to note that they are responsible for the software and hardware on the server side, with no relation to the codebases themselves.,Great and responsive service
Good up time, almost no occurrences of website downtime
Flexible with the requirements of the business,Work to best practices, at times clunky
Not the cheapest...
Very technical, at times advisers find it difficult to "dumb down" their questions regarding services you're requesting,7,Responded to slowdowns very quickly, therefore negating lose of earnings at peak times
When speaking to the right people eventually, they suggested solutions that have improved server response, which should have a positive impact on site speed (and so CR)
Load balancing allows for an efficient workflow in implementing new features while not losing traffic
Originally set some configurations low, which negatively impacted server performance. This was rectified with memory expansion following some discussions.,SiteGround Web Hosting,Adobe Illustrator CC, Visual Studio IDE, QubitGideon CaspiGood luck Rackspace2018-02-08T19:34:28.778ZRackspace is being used to host many of our servers and databases. It is not being used by our whole organization because we are working on switching over to AWS. Rackspace used to be great and reliable but has slowly been less and less reliable. Rackspace has been great at building new servers and customizing them which has been great as we are building out more machines.,Easy to build out new servers.
Can pre-install a few different flavors of Linux.
Easy to use UI.,Fewer outages would be great.
Work harder on improving their product and its reliability. No outages is the only acceptable goal.,6,Rackspace has done great in the past in keeping our data and servers up and running.
Recently there have been more and more frequent outages and errors.,Amazon AWSVerified UserRackspace. They've got you covered.2017-08-11T20:37:31.860ZRackspace is our dedicated hosting service for our website and many other components that are vital for the day to day running of our business. Everything we do, everything we provide to earn money is made possible due to Rackspace. We required a service that ensured flawless hosting with great customer service and response times, and we got it.,Excellent response time to queries about possible changes, upgrades or concerns.
Top of the range technologies at our disposal due to Rackspace always keeping up to date with the latest technologies.
Amazing response to any problems or even the hints of problems to quickly diagnose and fix anything that might cause even a moment's downtime.,Possibly a little behind some other solutions when it comes to cloud infrastructure.,8,Rackspace has provided an excellent service with non stop improvements and this is completely reflected in the success of our business; without Rackspace and the powerful yet elegant solution it provides we wouldn't be where we are today.
Over peak is where Rackspace has shined year after year, providing excellent up times with smooth running service, providing our customers with the best experience and ensuring they come back.,Google App Engine, Amazon Web Services and Microsoft Azure,Google App Engine, Google BigQuery, MySQL, Qubit Opentag, Qubit, RedisVerified UserRackspace Virtual Server Platform Review2017-06-20T21:40:07.373ZWe used Rackspace's Cloud VPS services, as well as their cloud site services.
These services were used to host a MySQL database infrastructure and a series of Wordpress sites, respectively.
Rackspace's cloud VPS infrastructure is very robust and offers some top-notch performance capabilities out of some of the other providers in the space.,Excellent, responsive, reliable, and HELPFUL support
Robust server offerings
Excellent uptime
Fair pricing,Pricing is competitive, but other providers do beat them out with some of their pricing "features".
The Cloud Files offering is relatively slow and wasn't usable for us.
The automated backup feature that is offered for the Cloud Servers is pretty limited and wasn't usable for us.
There are 2-3 different web management panels, with different logins. It's hard to keep track of which one is which, and can be frustrating/confusing when trying to log in to your panel and choosing the wrong one.,8,The reliability of Rackspace allowed us to respond to a major network outage with another provider in just a few hours, experiencing minimal downtime.
The availability of robust cloud machines made their offering better than 90% of the other IaaS providers available.
The real-time support available to troubleshoot and diagnose any issues helped our engineering and ops teams stay on task and offload some nuanced issues onto their support team, freeing up our resources to serve our clients.,Amazon Elastic Compute Cloud (EC2),MariaDB, MySQL, GitHub, Laravel PHP Framework, Apache Web Server, Trello, Amazon Elastic Compute Cloud (EC2), Amazon Relational Database Service, Amazon S3 (Simple Storage Service), CloudFlare, PostgreSQL, MongoDB, Oracle ZFSJim RubensteinAlternative Hosting Platform with Fanatical Support2017-05-01T15:51:29.605ZWe currently use multiple products of Rackspace throughout the entire organization. We first used their cloud site solution and then we added their cloud server solution. When a new email solution had to be addressed, Rackspace's Webmail and Hosted Exchange worked great. We have since moved to Office 365, but working with Rackspace's fanatical support team made everything easy and stress free.,Fanatical Support - I can't stress how great their team is. Not only are they knowledgeable, whenever I call in (during the day or in the middle of the night), I never have to wait more than a minute to speak to someone.
Webmail, Hosted Exchange, and Office365 Support - As an IT team of one, Rackspace's cloud solution and migration team has really helped me over the years to minimize issues for users, but also provide a reliable and flexible email platform.,Lack of an autoscale solution - I had a project where I ended up spinning up 30 webheads and 20 MySQL servers (1 master and 19 slaves). The actual campaign lasted 4 hours, but during that live period, I had to have all those machines up and running. Definitely not a cheap environment, but if there was an autoscale solution, the high cost could have been avoided.,10,The cost of the cloud servers has significantly reduced our hosting overhead, mainly due to the ability to define the resources we need.
The knowledgeable support team saves a significant amount of time when building out a multi-server environment for hosting.,Heroku and AWS Elastic Beanstalk,AWS Elastic Beanstalk, Heroku, BoxJordan LeanoYou need Rackspace for email!2017-03-15T20:47:18.949ZWe utilize Rackspace for approximately 45-50 user email accounts. These email accounts are being used across the whole organization and provides top level email access for a county government.,Rackspace is used to access email via A web interface as well as applications such as Outlook and Thunderbird.
Email for the county organization is very important and Rackspace provides excellent delivery of service and support.,The only area for improvement would be to mirror the Exchange capability, e.G.: calendaring, contact sharing and task list.,9,Rackspace is not a low cost alternative to email service but a very reliable service for an organization that requires service that is not interrupted. If you do require an email vendor that provides excellent delivery, then Rackspace provides that service.,,Microsoft Office 2016Matt KarcherSteady & useful2017-03-14T20:58:45.429ZAll email is Rackspace hosted, all cloud hosting is also done through Rackspace. Functionally, only one department is really aware of Rackspace or directly interacts with it, but the whole company and product is dependent upon it. Rackspace allows us to administer our email and to dependably host the SaaS portion of our product- both of which have been extremely stable throughout my tenure.,Simple email administration
Dependable cloud hosting
Helpful support staff,Easier transfer from Rackspace Email to Exchange
Modernize look of mail interface,10,Allows us to do reasonably-priced email as a small business
Reliability helps us maintain our position in the marketplaceValerie CabralRackspace Fanatical Support is THE BEST!2015-10-09T19:15:21.271ZWe use Rackspace cloud servers to host our company website as well as hosting of other specialized websites for clients. We are a Rackspace partner and reseller. We resell Rackspace email services to clients who need hosted email. We have also built websites for customers who want to host their own websites, in which scenario we always recommend Rackspace as a cloud provider.,Customer Service
Technical Support
Documentation
Open Source Software
Interoperability,Few new products as of recently,10,Increased efficiency in setting up client emails
Better customer service through live chat with Rackspace support
Increased flexibility for web projects through preconfigured servers, load balancing, and simple scalabilty,Amazon Web Services and DigitalOceanAdam BoulwareRackSpace falls short as a dedicated server when compared to other user friendly solutions.2014-11-10T20:00:25.803ZWe hosted our multi-language website, CMS platform and other applications via Rackspace.,Multiple servers across the country.
Little to no down time.
Highly scalable,User experience.
Customer service.,3,Decreased down time.
Not very user friendly.,SoftLayer,HostGator,ICDSoft,GoDaddy,NetworkSolutions,Arvixe,1Nicholas ToscanoReaping the Rackspace Rewards - A Business Testimony from a Cloud Perspective2014-06-28T18:53:08.860ZRackspace is, and has been, a cornerstone component of our business solutions and service offerings. Utilized both as an underpinning of our own internal operations, Rackspace Cloud Servers has also served as direct extension of our business to address a wide range of client-specific data center applications and storage requirements. Scalable, secure, redundant, compliant and cost-effective... all backed by the highest level of always-on support we have ever received within this highly competitive and ever-evolving market. Simply put, for much of what our consultancy does? Rackspace IS our business!,Flexibility: Rackspace affords complex topologies, independent storage scalability and distributed workloads. Mix-and-match to meet our client's specific use-cases keeps us competitive.
Consistency: having used multiple providers at various times for various reasons, one of the more striking differences in the cloud servers market in our findings is the consistency of service. While at times other players achieved some higher level benchmark testing, these were typically short-lived - Rackspace has provided us the most confidence in "getting what we are paying for/expecting to achieve"
Service and Support: these days, it almost seems like this area has become cliche. As an extension of the above technical "Consistency", the levels of Support at Rackspace allow our business the confidence to do what we do best: solve technology problems, unabated and undaunted. While I have been exposed to industry competitors smirking at Rackspace's "Fanatical Support" moniker, it has been this industry-leading, platinum-standard level of support by Rackspace that has allowed our business to pursue service and solutions areas without blinking. This would not have been possible for us with other vendors; again, Rackspace has always delivered for us as if they were members of our own organization - they made it their business to be in our business!,There is a little too much homogeneity of hardware in my opinion.
Could use some advancements in auto-scaling, reserve/spot pricing, external storage, reserved IPs.
Control Panel: while we have seen much improvement to the Rackspace c-panel, this should be seen as an area where the company continues to commit itself to further enhancements - the palatability of the end-user is often overlooked, but human nature will default towards ease-of-use and intuitiveness every time. Keep at this!,8,Lead conversion: we are able to meet client needs immediately both from those presented to us without warning, as well as those we actually seek out
Efficiency: regardless of our internal technical prowess, Rackspace allows us to solve technological problems for our clients, instead of fumbling around attempting to manage our own.
Repeat Business: our clients return to us for continuing technology solutions challenging all businesses every day; the confidence in returning client business finds its foundation in the positioning Rackspace affords us in what we can, and cannot, offer.,Amazon Web Services,Linode,Slicehost,10John Wooten
Unspecified
Rackspace Managed Hosting
56 Ratings
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