Rescue Just Works Without the Fuss
September 07, 2022

Rescue Just Works Without the Fuss

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rescue

With Covid and working from home, we had to implement a better remote support technology for our support teams. We implemented Rescue with no issues. We could even set up unattended access to replace VNC with a more secure platform. Rescue works well and surpasses all the other remote support tools out there. This is now one of the critical user support platforms we use.
  • You can connect to any client from anywhere, no VPN is needed.
  • Features like remote reboot, file sharing, and script functions are very valuable.
  • The logging and admin console functions are really good to see how the tool is being used.
  • We would like larger script or file repositories. At the moment the limit is quite small.
  • Add the option to add some company MSIs that can install with a click of a button, like the SCCM agent for example.
  • Overall we spend less time on remote sessions and that frees up our service desk to deal with more calls and be more efficient.
  • Microsoft Remote Desktop Connection Manager (RDCMan)
The Rescue platform is Cloud-based and works over the internet without the need for VPNs.

Do you think LogMeIn Rescue by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue by GoTo's feature set?

Yes

Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue by GoTo go as expected?

Yes

Would you buy LogMeIn Rescue by GoTo again?

Yes

Rescue has a really good set of functions like file sharing, remote reboot options, Running as a Service option, script repository, etc. These are all valuable to support our clients.

LogMeIn Rescue by GoTo Feature Ratings

Screen sharing
10
File transfer
10
Over-the-Internet remote session
10
Session record
10
Monitoring and Alerts
10
Multi-platform remote control
10