Starting at $1,299 per year
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What is LogMeIn Rescue?
LogMeIn Rescue is a remote support solution for PCs, Macs, and mobile devices. LogMeIn Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From…
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How LogMeIn Rescue Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Video Reviews
2 videos
User Review: LogMeIn Rescue Functions Efficiently by Making Multiple Connections Simultaneously
02:35
LogMeIn Rescue Saves a Trip For IT Tech With It's Remote Functionality: User Review
02:39
Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.logmeinrescue.com/pricing?u…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $1,299 per year
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is LogMeIn Rescue?
LogMeIn Rescue is a remote
support solution for PCs, Macs, and mobile devices. LogMeIn Rescue is designed to help IT teams to
offer fast technical support and ensure a secure remote
support session for both the IT professional and the end user. From small
teams of IT helpdesk technicians to enterprise-level organizations, LogMeIn Rescue aims to offer the flexibility needed to remotely support employees and customers, as
well as enable remote work.
LogMeIn Rescue Features
Remote Administration Features
- Supported: Screen sharing
- Supported: File transfer
- Supported: Instant message
- Supported: Secure remote access with Smart Card authentication
- Supported: Access to sleeping/powered-off computers
- Supported: Over-the-Internet remote session
- Supported: Initiate remote control from mobile
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Session record
- Supported: Annotations
- Supported: Monitoring and Alerts
- Supported: Multi-platform remote control
Additional Features
- Supported: Diagnostics
- Supported: Customization & Branding
- Supported: Unattended Machine Access
- Supported: Integrations, APIs & Mobile SDK
- Supported: Scripting
- Supported: Agent Collaboration
- Supported: Desktop Calling Card
- Supported: Customer & Predefined Support Channels
- Supported: Agent & Administrator Management
LogMeIn Rescue Screenshots
LogMeIn Rescue Video
Rescue + Mobile - Where support gets done.
LogMeIn Rescue Integrations
LogMeIn Rescue Competitors
LogMeIn Rescue Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
LogMeIn Rescue Downloadables
Frequently Asked Questions
LogMeIn Rescue starts at $1299.
SecureLink Enterprise Access, BeyondTrust Remote Support, and SolarWinds Dameware Remote Support (DRS) are common alternatives for LogMeIn Rescue.
Reviewers rate Screen sharing and Over-the-Internet remote session highest, with a score of 9.4.
The most common users of LogMeIn Rescue are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews From Top Reviewers
(1-5 of 166)
Highly Recommend LogMeIn Rescue For Any Technical Support Company!
Rating: 6 out of 10
December 12, 2024
JG
Vetted Review
Verified User
10 years of experience
Prior to LogMeIn Rescue we used Go To Assist. However, Go To Assist did not offer everything we needed in order to be able to support our clients. Since the switch to LogMeIn Rescue, we have many more options that allow us to not only better assist our clients, but to do so with very little effort.
LogMeIn Rescue by GoTo is a very handy tool
Rating: 10 out of 10
October 01, 2024
IK
Vetted Review
Verified User
1 year of experience
only briefly used HP's remote tool, LogMeIn Rescue by GoTo has got more features
Rescue almost works perfectly, except one small issue for me
Rating: 8 out of 10
August 25, 2024
JC
Vetted Review
Verified User
10 years of experience
Goverlan offered more tools but only works on internal network computers. It doesn't work on computers only on the Internet like Rescue.
Does the job for small installations.
Rating: 2 out of 10
January 31, 2025
Vetted Review
Verified User
1 year of experience
ScreenConnect is a superior product, and we ended up choosing it over LogMeIn Rescue by Goto.
Remote support to the Rescue!
Rating: 9 out of 10
September 04, 2024
Vetted Review
Verified User
1 year of experience
LogMeIn Rescue by GoTo is by far superior feature wise when it comes to other solutions we've trialed.
The cost of rescue is the only part that makes you have to stop and think before procurement, we had to significantly justify our reasons for this product over some of the others due to the higher license cost. But worth every moment and penny.
The cost of rescue is the only part that makes you have to stop and think before procurement, we had to significantly justify our reasons for this product over some of the others due to the higher license cost. But worth every moment and penny.