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LogMeIn Rescue

LogMeIn Rescue

Overview

What is LogMeIn Rescue?

LogMeIn Rescue is a remote support solution for PCs, Macs, and mobile devices. LogMeIn Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From…

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Video Reviews

2 videos

User Review: LogMeIn Rescue Functions Efficiently by Making Multiple Connections Simultaneously
02:35
LogMeIn Rescue Saves a Trip For IT Tech With It's Remote Functionality: User Review
02:39
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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.logmeinrescue.com/pricing?u…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $1,299 per year
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

6.7
Avg 8.2
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Product Details

What is LogMeIn Rescue?

LogMeIn Rescue is a remote support solution for PCs, Macs, and mobile devices. LogMeIn Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, LogMeIn Rescue aims to offer the flexibility needed to remotely support employees and customers, as well as enable remote work.

LogMeIn Rescue Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

Additional Features

  • Supported: Diagnostics
  • Supported: Customization & Branding
  • Supported: Unattended Machine Access
  • Supported: Integrations, APIs & Mobile SDK
  • Supported: Scripting
  • Supported: Agent Collaboration
  • Supported: Desktop Calling Card
  • Supported: Customer & Predefined Support Channels
  • Supported: Agent & Administrator Management

LogMeIn Rescue Screenshots

Screenshot of Technician Group Configuration - Where users can create technician groups and subgroups with granular agent permissionsScreenshot of the console where repetitive tasks automated by running pre written scripts in the background, without disturbing end usersScreenshot of a smartphone camera being used to troubleshoot offline computers and hardwareScreenshot of remote control of Macs, PCs and Linux/AndroidScreenshot of reboot sessions and automationScreenshot of the central dashboard where common mobile device issues on iPhone and Android can be identified and addressed without the need to navigate the end user's device.Screenshot of how sessions can be started directly from Service Now or in Rescue, to automatically create Service Now tickets with a free out of the box integrationScreenshot of LogMeIn Rescue,  embedded into a website or app. There are over 10 different connection methods that allow end users to get support.Screenshot of Screenshot of Screenshot of

LogMeIn Rescue Video

Rescue + Mobile - Where support gets done.

LogMeIn Rescue Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

LogMeIn Rescue starts at $1299.

Reviewers rate Screen sharing and Over-the-Internet remote session highest, with a score of 9.4.

The most common users of LogMeIn Rescue are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews From Top Reviewers

(1-5 of 166)

Highly Recommend LogMeIn Rescue For Any Technical Support Company!

Rating: 6 out of 10
December 12, 2024
Prior to LogMeIn Rescue we used Go To Assist. However, Go To Assist did not offer everything we needed in order to be able to support our clients. Since the switch to LogMeIn Rescue, we have many more options that allow us to not only better assist our clients, but to do so with very little effort.

Remote support to the Rescue!

Rating: 9 out of 10
September 04, 2024
Vetted Review
Verified User
LogMeIn Rescue
1 year of experience
LogMeIn Rescue by GoTo is by far superior feature wise when it comes to other solutions we've trialed.
The cost of rescue is the only part that makes you have to stop and think before procurement, we had to significantly justify our reasons for this product over some of the others due to the higher license cost. But worth every moment and penny.
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