Item: LogMeIn Rescue by GoTo
Rating: 10
Author: Bryan Walderman

Use Cases and Deployment Scope

I am the IT Manager at an accounting firm with users in-house, at home and working remotely from client locations. I am unable to be at all places at once and I need the ability to support my users from anywhere! Rescue allows the to help my users by performing the work on their computers for them, rather then telling them what to do. From simple fixes to complex procedures, Rescue lets me do what needs to be done, even if the user is not available. Unattended access is a great feature. Bottom line? If you have a user with problems and they have an internet connection, there is no way you can not help them.

Pros and Cons

Ability to solve problems
All users to show you the problem, rather then tell you
All the technician to access the computer without any user intervention
The technician console provides a very easy user interface

I do wish the screen provided prompts indicating where the user should click to complete the steps. Some less savvy users have issues going through the steps that allow me to get connected to them.
A quick log-in via our website would be a nice feature.
I can only access the console on one screen. In the event the technician has multiple screens, would be nice to have multiple screen access for users with multiple screens.

Return on Investment

All positive! My users have the expectation that I can support them in any circumstance.
Only negative? My users have the expectation that I can support them at any time! (IT humor, sorry).

Key Insights

Do you think LogMeIn Rescue by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue by GoTo's feature set?

Yes

Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue by GoTo go as expected?

Yes

Would you buy LogMeIn Rescue by GoTo again?

Yes

Likelihood to Recommend

Perfect for a team of technicians or an individual supporting an office. As long as your user has an internet connection and the ability to agree to a couple of prompts, you can perform your maintenance and troubleshooting inquiries with the same ability as if you were sitting at the user's desk, including restarting the computer.

In the event you have a less savvy user, you will need to be a little patient to walk them through the process. Familiarity with the end-user side of the process really helps with this problem.

Rescue- There is no circumstance where I would not work without it!

Overall Satisfaction with Rescue