Item: LogMeIn Rescue by GoTo
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

As a small company that has limited resources to support our product on a North American scale; we have found GoTo Rescue as a great way to provide support to our clients. We also have other departments using the tool to help with training and working with clients on reading reports and basic training on walking through with them on the product.

Pros and Cons

Ability to see exactly what our clients see
Ability to allow support to grab information remotely from clients machine.
Easier to work with clients directly on our system with this remote tool.
The ease to have clients connect to support with the calling card feature (ease of use)

Calling card feature; would like it to be able to record different associations by using just 1 calling card. Currently if i wanted 5 separate client specific notifications for notes I need to create 5 separate calling cards instead of reusing just the one.

Return on Investment

Lowered support costs
Increased support and integrations ability to help clients remotely
Ability to update and fix critical errors on clients systems in a fast and reliable manner

Alternatives Considered

Zoom

Primary issue i've had with most systems is the cost of licensing and HIPPA and PIPEDA compliances with the remote connection programs.

Key Insights

Do you think LogMeIn Rescue by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue by GoTo's feature set?

Yes

Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue by GoTo go as expected?

Yes

Would you buy LogMeIn Rescue by GoTo again?

Yes

Other Software Used

Salesforce Experience Cloud

Likelihood to Recommend

I've used this product in my previous job where remote connection is a necessary aspect. The ability to remotely connect into a system to see what the client is seeing is fantastic. It allows one to update systems directly on the machine itself and see what they are trying to describe. As the saying goes, a picture is worth a thousand words. When I moved on and started my new job in this field, I immediately saw a need for this product. With it we could keep costs down for support and provide better service for our clients.

GoTo Rescue - Helping clients remotely with ease.

Overall Satisfaction with Rescue