GoTo Rescue - Helping clients remotely with ease.
March 21, 2023

GoTo Rescue - Helping clients remotely with ease.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rescue

As a small company that has limited resources to support our product on a North American scale; we have found GoTo Rescue as a great way to provide support to our clients. We also have other departments using the tool to help with training and working with clients on reading reports and basic training on walking through with them on the product.

Pros

  • Ability to see exactly what our clients see
  • Ability to allow support to grab information remotely from clients machine.
  • Easier to work with clients directly on our system with this remote tool.
  • The ease to have clients connect to support with the calling card feature (ease of use)

Cons

  • Calling card feature; would like it to be able to record different associations by using just 1 calling card. Currently if i wanted 5 separate client specific notifications for notes I need to create 5 separate calling cards instead of reusing just the one.
  • Lowered support costs
  • Increased support and integrations ability to help clients remotely
  • Ability to update and fix critical errors on clients systems in a fast and reliable manner
  • Zoom
Primary issue i've had with most systems is the cost of licensing and HIPPA and PIPEDA compliances with the remote connection programs.

Do you think LogMeIn Rescue by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue by GoTo's feature set?

Yes

Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue by GoTo go as expected?

Yes

Would you buy LogMeIn Rescue by GoTo again?

Yes

I've used this product in my previous job where remote connection is a necessary aspect. The ability to remotely connect into a system to see what the client is seeing is fantastic. It allows one to update systems directly on the machine itself and see what they are trying to describe. As the saying goes, a picture is worth a thousand words. When I moved on and started my new job in this field, I immediately saw a need for this product. With it we could keep costs down for support and provide better service for our clients.

LogMeIn Rescue by GoTo Feature Ratings

Remote Administration
9.2
Screen sharing
10
File transfer
10
Instant message
7
Secure remote access with Smart Card authentication
10
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
10
Annotations
Not Rated
Monitoring and Alerts
6
Multi-platform remote control
Not Rated

Comments

More Reviews of LogMeIn Rescue by GoTo

  1. Home
  2. Remote Desktop Software
  3. LogMeIn Rescue by GoTo Reviews
  4. User Review of LogMeIn Rescue by GoTo