Rimini Street Review
December 21, 2022

Rimini Street Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rimini Street

Pros

  • Quick response after opening ticket
  • Quick to respond to any questions
  • Always tries to provide assistance
  • Oracle DBA expertise is noticeable

Cons

  • Quickest way to find the solution
  • Actually finding the solution
  • Find alternative solutions and recommendation from others if current tech does not know.
  • Get access to Oracle MOS solutions and available database CPU and PSI patches.
Bo other product since this decision was out of my control. If I was to decide, I would surely recommend using Rimini Street as an alternative to Oracle Database support since their employees seem to be very knowledgeable and have the necessary Database Administrator experience needed to help provided the needed support when needed.
Outside of Oracle MOS, Rimini is very helpful, but it would be nice to have access to Oracle MOS solutions and also latest CPU and database patches. Using their support is a nice savings compared to the cost of Oracle support, so they are clearly a great alternative means of support.

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