Rimini Street provides better support for legacy Oracle products than Oracle does at a fraction of the cost
December 12, 2022
Rimini Street provides better support for legacy Oracle products than Oracle does at a fraction of the cost
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Rimini Street
- Customer support / Help desk
Rimini Street has provided exactly what we signed up for with regards to Oracle EBS 11i overlay support. They have helped us solve issues with:
- Migrating from IE to Edge
- Workflow mailer stability (due to Microsoft TLS change, other problems in this area)
- Document sequencing for France Set of Books
- Web ADI errors
- Performance issues
- Standard inventory form not loading
Pros
- Responsiveness to issues logged
- Customer Success Management
- Providing Options and guidance to resolve issues
Cons
- Took a long time to establish connectivity
- working through kinks of configuring system when passwords need to be reset every 90 days on our side
Rimini Street has provided exactly what we signed up for with regards to Oracle EBS 11i overlay support. They have helped us solve issues with: had excellent references. Oracle could not provide the support we needed for Oracle EBS or HFM 11.1. Cost of services (better than competition). Knowledge of technical sales team in how to negotiate with Oracle and to clearly understand our environment. Small proof of concept completed during sales cycle - demonstrate ability to fix an issue that Oracle couldn't fix for us.
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