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Rimini Street provides better support for legacy Oracle products than Oracle does at a fraction of the cost
December 12, 2022

Rimini Street provides better support for legacy Oracle products than Oracle does at a fraction of the cost

Steve Brooks | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rimini Street

  • Customer support / Help desk
Rimini Street has provided exactly what we signed up for with regards to Oracle EBS 11i overlay support. They have helped us solve issues with:
  • Migrating from IE to Edge
  • Workflow mailer stability (due to Microsoft TLS change, other problems in this area)
  • Document sequencing for France Set of Books
  • Web ADI errors
  • Performance issues
  • Standard inventory form not loading
We have had many successes with HFM managed service/support. However, we have recently found issues with HFM SmartView compatibility with Windows 11. Despite many efforts, Rimini Street has not been able to provide a solution that gets around these issues in a reliable fashion. We may be forced to upgrade to 11.2 despite initially being advised not to do this upgrade.
  • Responsiveness to issues logged
  • Customer Success Management
  • Providing Options and guidance to resolve issues
  • Took a long time to establish connectivity
  • working through kinks of configuring system when passwords need to be reset every 90 days on our side
Rimini Street has provided exactly what we signed up for with regards to Oracle EBS 11i overlay support. They have helped us solve issues with: had excellent references. Oracle could not provide the support we needed for Oracle EBS or HFM 11.1. Cost of services (better than competition). Knowledge of technical sales team in how to negotiate with Oracle and to clearly understand our environment. Small proof of concept completed during sales cycle - demonstrate ability to fix an issue that Oracle couldn't fix for us.
Other than the onboarding, we have not leveraged project management services. Onboarding took much longer than expected to establish connectivity. Minor cost overruns for archiving effort on HFM side. It was inexpensive but still more than planned.
provided details on earlier question