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Excellent Technical Expertise and Customer Service
February 09, 2023

Excellent Technical Expertise and Customer Service

Ana Montes, BCom, CHRP, BA Citation | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rimini Street

  • Product deployment and configuration
  • Training
  • Customer support / Help desk
We have been using Rimini Street services since our contract with Oracle expired and we decided not to renew. Since then, Rimini Street has provided Tier 2 support as needed when we needed expertise beyond what we had in-house or needed ESUs or updates that we couldn't get through Oracle. I have had a great experience working with Carla H. for North American payroll/HR questions and with Ashley K. for Australia payroll/HR questions as well as with the engineering team. Their technical expertise and understanding of HR/payroll time sensitivity are impressive. Great professional customer skills!
  • Great technical JDE knowledge
  • Great response time
  • Easy to follow explanations
  • Excellent customer services
In my area of expertise (payroll/HR), I always got the support required. Whether I had questions about how to do something or issues we couldn't resolve, I received the solution and the support I needed. Also, they were proactive in informing us of changes and updates that needed to be applied to the system to ensure that it functioned optimally.