Item: Rimini Street
Rating: 9
Author: Verified User

Overall Satisfaction with Rimini Street

Pros and Cons

Pros

Ease of opening tickets - good customer portal
Fast response to tickets
Deep bench of resources in all areas

Cons

They could improve their analyst's reading of ticket notes: often times have to repeat the situation to multiple people on the same ticket.
The patch and document archive/migration from Oracle could have been smoother and more effective.

Return on Investment

Primary financial impact was a 50% reduction in support services cost
Timely access to functional and technical resources when needed solved issues that in some cases were productivity and effectiveness blockers.

For 99% of cases, we got the proper resource assigned in an appropriate amount of time. In very few cases, the case was shuffled between analysts, trying to find the right resource and usually required repeated re-explanation of the entire issue, which was time consuming and unproductive.

Key Insights

Do you think Rimini Street delivers good value for the price?

Yes

Are you happy with Rimini Street's feature set?

Yes

Did Rimini Street live up to sales and marketing promises?

Yes

Did implementation of Rimini Street go as expected?

Yes

Would you buy Rimini Street again?

Yes

Likelihood to Recommend

If you currently have Oracle support and want to go to a third party for cost savings but are worried about getting support, you would do well to engage with Rimini Street.

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