Ring.io Review
September 05, 2018

Ring.io Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ring.io

Our entire business development and account management team uses Ring.io for the majority of our calls. It helps us by automatically logging all of our calls, and allowing us to direct dial with click-to-call through Salesforce. This saves a lot of time when trying to make a bunch of calls.

We've also tested out creating different designations that will allow business development representatives to log the status of a call with just one click (eg. LVM, spoke to gatekeeper, set up meeting).

Overall it's been a good experience and the phones are relatively easy to manage. All the data is synced to Salesforce for us, and setting up new users is pretty simple.
  • Ring.io logs all of our call information in Salesforce automatically, including the length of the call.
  • Ring.io records all of the calls that take place so we can use the recordings to listen back for training purposes.
  • Ring.io makes it easy and efficient to click to dial, saving time and allowing reps to work off reports without having a million windows open.
  • Ring.io could do a better job with inbound calls - it frequently just shows the number, even if the person is in Salesforce.
  • Ring.io has saved us a ton of time, from a data logging perspective.
  • Ring.io also makes it easy to forward voicemails to members of the team they were intended for.
  • (Neg) When the Ring.io system is down, it is down for everyone. It's only happened once or twice but we were unable to use the phones for the day.
I haven't had an opportunity to use many other dialer technologies, because other companies I've worked at haven't had the right technology or integrations to make it work. Previously I've had to manually dial numbers from a desktop phone, or even use my cell phone in some cases. Ring.io has made things a lot easier.
Ring.io is very well suited for a team of outbound business development representatives that plan on making a bunch of calls throughout the day. It's perfect for a rep that wants to get out a large volume of calls in a short period of time, and helps with collaboration and tracking by making all the activity visible in our CRM.

Ring.io Feature Ratings

Contact preview
8
Dialer-CRM integration
10
Call notes & tags
8
Automatic call logging
10
Outbound dialing
9
Inbound routing
7
Custom caller ID
6
Click-to-call
10
Recorded voicemail drop
10
Dialer contact import
7
Campaign & list management
9
Follow-up calls
7
Dialer reporting & analytics
9
Dialer compliance
7