RingCentral is great, minus a few small issues.
Katie McKinlay | TrustRadius Reviewer
May 16, 2018

RingCentral is great, minus a few small issues.

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with RingCentral

We use RingCentral across our whole company to communicate with each other and to communicate with our clients and partners. It gives us the ability to communicate via phone call, messaging, and voice conferencing.
  • All inclusive communication for all members.
  • The ability to send PDFs, GIFs, and files within the messaging app along with the ability to create tasks within a group.
  • Recording of all phone communications.
  • Accessible via a phone app to get forwarded calls directly to your cell phone.
  • Frequent glitches.
  • A lot of down-time required for updates.
  • Missed calls because the phone won't ring.
  • Easier communication with employees.
  • Easier follow up on tasks/projects with the email reminders as well as the 'create a task' function.
  • Call recording aids in our QA of the client experience.
RingCentral has more functions than Google Hangouts had, which has benefitted our employees significantly. The updates and downtime are more frequent than what we experienced with Google Hangouts, but the functions available in RingCentral outweighs that aspect.
RingCentral is great for a mid-sized company because it has a variety of ways you can communicate with each other. It supports the culture-aspect of the business by having a GIF function that makes the communication more enjoyable. Along with that, the functions support employee needs and client needs. I could see big-businesses having a problem with it because of the glitches/down-time where it could be a problem if they were without coverage for a while.

RingCentral Feature Ratings

Hosted PBX
7
Multi-level Interactive Voice Response (IVR)
6
User templates
5
Call reports
8
Directory of employee names
7
Answering rules
6
Call recording
10
Call park
7
Call screening
8
Message alerts
8
Video conferencing
7
Audio conferencing
7
Mobile app for iOS
8
Mobile app for Android
8