A Viable Value-based provider for VOIP and Communication Solutions
March 01, 2018

A Viable Value-based provider for VOIP and Communication Solutions

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingCentral MVP

We use RingEX as our primary phone, teleconferencing, and web conferencing solution. All of our physical phones at desks and in conference rooms are VOIP lines through them, and all of our team members are assigned a personal phone conferencing and web meeting account, which they use for interacting across our multiple offices, as well as with external clients and vendors.
  • Provisioning accounts per user and being able to get easy reporting about usage helps us to see exactly how much direct-phone vs conference line vs web meeting activity is happening.
  • Giving end users flexibility in managing calls - routing to soft phone instances, mobile app support, call forwarding, and voicemail management are all great.
  • It's really easy to call point-to-point in the organization if you know someone's extension.
  • Teleconference dial-in lines and web-conference dial-in lines are different numbers. This causes people confusion because they're not sure when to use which one.
  • Backend diagnostics for web meetings is weak - when people report having connection issues, or low quality audio/video, we can't troubleshoot why.
  • Their text/group chat/team messaging solutions feels bolted on to the other products. Phone, teleconference, chat, and web meeting are all pretty isolated products, and I wish they were more seamlessly integrated together.
  • Having separate desktop apps and mobile apps for basic Phone vs. Web Meetings confuses end users as to which to use.
  • Their Room-based meeting solution requires a lot of hardware purchasing and has something of a "DIY kit" feel to it.
  • We've been able to realize over a thousand dollars a month in savings by not having to provision everyone with a GoToMeeting or similar account. the fact that RingEX meetings is included with every user's account regardless of whether they're assigned a digital line or not has been a big saving to us.
  • Using RingEX has made it possible for us to save on hardware by phasing out physical phones in favor of softphone apps on users' laptops, and mobile apps on their personal devices, instead of tying them to a hard phone line at their desk. This gives us more flexibility, and makes it possible for our consultants to use their same work number even when they're travelling to client sites or between offices, and still be reachable.
RingEX gave us the best value for our money in a unified VOIP, Teleconferencing, and Web Conferencing solution.
Their basic phone service is great and high-quality audio. It's well suited to small and medium businesses looking to replace traditional landlines with an easy-to-use VOIP phone system. Their user management and admin navigation leave a lot to be desired and could stand to have a UX refresh. Their solution's admin capabilities, I believe, would not scale well out to hundreds or thousands of end users.

RingEX Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
User templates
Call reports
Directory of employee names
Answering rules
Call recording
Call park
Call screening
Message alerts
Video conferencing
Audio conferencing
Mobile app for iOS
Mobile app for Android