Makes a big impression with your phone system, even if you're a smaller company
July 02, 2018

Makes a big impression with your phone system, even if you're a smaller company

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingCentral MVP

RingEX allows us to connect with remote offices, easily transfer who answers lines when offices are unstaffed and provide us the capabilities of a phone system of a huge corporation at a price we can afford and administered internally without extra staff. Easily scalable as we add more staff and remote offices.

Pros

  • Customer Service-if its truly urgent, they answer quickly and have always solved our issues on the first call.
  • Easily administered- once its setup, a non-tech person could keep the basics going.
  • Cost effective- allows us to add and remove users quickly and easily, move extensions without additional wiring.

Cons

  • Call quality may suffer sometimes- this is the major shortcoming
  • Initial setup can be cumbersome
  • Avoid hiring support for our phone system saving us money- since it's VOIP we haven't had to rewire new offices or remote sites- we are a smaller company so these expenses can add up.
  • Call quality can suffer sometimes, but it's not been a major issue yet.
No other software was considered during the selection process. We were using a traditional PBX system, and it was time to replace it. We are very happy with our decision.
A smaller company with a budget to match can develop an easily scalable system with a phone tree, ring groups, call dispatch, auto call forwarding and after-hours messages all at an affordable price no matter how few lines they have. The per line expense would not be practical for a larger company that has an existing phone system and a solid IT staff to support it.

RingEX Feature Ratings

Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
7
User templates
9
Call reports
9
Directory of employee names
9
Answering rules
9
Call recording
7
Call park
7
Call screening
9
Message alerts
9
Video conferencing
8
Audio conferencing
8
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
9
Mobile app for Android
9

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