Ring Central E-Fax 'Solution'
March 13, 2020

Ring Central E-Fax 'Solution'

Mike McCloskey | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with RingCentral

We used Ring Central for an e-fax solution for our entire organization. We handle escrow real estate closings, title insurance, and title abstracting. While much of our client and vendor communications are served by email and cloud systems; many still rely on facsimile for simple and secure communication.

One key advantage of e-fax is making the documents directly available to our users as .pdf files which are ready for import into our cloud based management systems. It is also very useful to be able to send documents for fax delivery directly from our applications.

In the end Ring Central e-fax was a failure.
  • Apps for Mac, iOS, and other platforms
  • Consistent interface on various platforms
  • Consistent performance
  • Excellent availability
  • Reliability
  • We used multiple fax numbers - but couldn't differentiate between them in the apps
  • Faxes would show up in the 'Call Log' but not in 'Messages' - and were then not readable
  • Faxes frequently showed up garbled and unreadable
  • Faxes disappeared altogether
  • This was one of the most horrible choices that I have ever made
  • We lost our phone number after 20+ years of use
We switched to Verizon OneTalk. We could not depend on Ring Central. Verizon has been far more responsive in attempting to resolve issues than Ring Central. Neither can actually handle faxes, and those are now done through Cox Communications.

Still trying to get our phone number back from Ring Central.
I have tried chat, email, and telephone support. I have not been able to get any reponse whatsoever on resolving an issue where my telephone number (which we have had for over 20 years) released. We had discontinued service with Ring Central and moved to another carrier. After about 1 week; the number was inadvertently transferred back to Ring Central. It now reports as disconnected and they are not willing to resolve the issue.

Do you think RingCentral delivers good value for the price?

No

Are you happy with RingCentral's feature set?

No

Did RingCentral live up to sales and marketing promises?

No

Did implementation of RingCentral go as expected?

No

Would you buy RingCentral again?

No

There is no way to recommend a fax service that cannot dependably deliver incoming faxes from real world users. It isn't an overstatement that the majority of our faxes were lost, incomplete, or garbled.

To make matters worse, after discontinuing our service, it appears that RingCentral has inadvertently re-captured our fax number and doesn't seem to have a vehicle to restore it to us, causing our business fax line to be disconnected.

RingCentral Feature Ratings

Hosted PBX
5
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
6
Call reports
5
Directory of employee names
Not Rated
Answering rules
3
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
7
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
1
Mobile app for iOS
8
Mobile app for Android
Not Rated