Ring Central E-Fax 'Solution'
Overall Satisfaction with RingCentral
We used Ring Central for an e-fax solution for our entire organization. We handle escrow real estate closings, title insurance, and title abstracting. While much of our client and vendor communications are served by email and cloud systems; many still rely on facsimile for simple and secure communication.
One key advantage of e-fax is making the documents directly available to our users as .pdf files which are ready for import into our cloud based management systems. It is also very useful to be able to send documents for fax delivery directly from our applications.
In the end Ring Central e-fax was a failure.
One key advantage of e-fax is making the documents directly available to our users as .pdf files which are ready for import into our cloud based management systems. It is also very useful to be able to send documents for fax delivery directly from our applications.
In the end Ring Central e-fax was a failure.
- Apps for Mac, iOS, and other platforms
- Consistent interface on various platforms
- Consistent performance
- Excellent availability
- Reliability
- We used multiple fax numbers - but couldn't differentiate between them in the apps
- Faxes would show up in the 'Call Log' but not in 'Messages' - and were then not readable
- Faxes frequently showed up garbled and unreadable
- Faxes disappeared altogether
- This was one of the most horrible choices that I have ever made
- We lost our phone number after 20+ years of use
We switched to Verizon OneTalk. We could not depend on Ring Central. Verizon has been far more responsive in attempting to resolve issues than Ring Central. Neither can actually handle faxes, and those are now done through Cox Communications.
Still trying to get our phone number back from Ring Central.
Still trying to get our phone number back from Ring Central.
Do you think RingCentral delivers good value for the price?
No
Are you happy with RingCentral's feature set?
No
Did RingCentral live up to sales and marketing promises?
No
Did implementation of RingCentral go as expected?
No
Would you buy RingCentral again?
No