RingEX E-Fax 'Solution'
March 13, 2020
RingEX E-Fax 'Solution'
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with RingEX
We used RingEX for an e-fax solution for our entire organization. We handle escrow real estate closings, title insurance, and title abstracting. While much of our client and vendor communications are served by email and cloud systems; many still rely on facsimile for simple and secure communication. One key advantage of e-fax is making the documents directly available to our users as .pdf files which are ready for import into our cloud based management systems. It is also very useful to be able to send documents for fax delivery directly from our applications. In the end RingEX e-fax was a failure.
- Apps for Mac, iOS, and other platforms
- Consistent interface on various platforms
- Consistent performance
- Excellent availability
- Reliability
- We used multiple fax numbers - but couldn't differentiate between them in the apps
- Faxes would show up in the 'Call Log' but not in 'Messages' - and were then not readable
- Faxes frequently showed up garbled and unreadable
- Faxes disappeared altogether
- This was one of the most horrible choices that I have ever made
- We lost our phone number after 20+ years of use
We switched to Verizon OneTalk. We could not depend on RingEX. Verizon has been far more responsive in attempting to resolve issues than RingEX. Neither can actually handle faxes, and those are now done through Cox Communications. Still trying to get our phone number back from RingEX.
Do you think RingEX delivers good value for the price?
No
Are you happy with RingEX's feature set?
No
Did RingEX live up to sales and marketing promises?
No
Did implementation of RingEX go as expected?
No
Would you buy RingEX again?
No