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A buggy phone system and an unethical company
March 04, 2020

A buggy phone system and an unethical company

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingEX

It's used in every aspect of our organization. We use it for support, account, sales, and more. It is vital to our business as we received lots of calls every day.
  • It works 90% of the time
  • It has a lot of features (that sometimes work)
  • It's ok, if you are ok with ok.
  • Calls drop.
  • Call Quality, people have trouble hearing.
  • Call groups do not work.
  • Cannot forward to an external number.
  • Cannot group text message.
  • LOTS AND LOTS OF BUGS.
  • Customer are not being handled in queues properly.
  • Customers cannot hear us when we talk.
  • Customers think our company is a joke because our call system is a joke.
Feature to Feature they stack up. Support and Service is a whole other animal.

Do you think RingEX delivers good value for the price?

No

Are you happy with RingEX's feature set?

No

Did RingEX live up to sales and marketing promises?

No

Did implementation of RingEX go as expected?

Yes

Would you buy RingEX again?

No

I would not recommend this phone system for any business, small or large. A phone system that is buggy, drops on customers and is not built for any serious company with real customers. This is a company that has an auto-renew yearly contract with month to month payments and when service and support go out the windows and the phone system doesn't work, you are still locked into a contract.

RingEX Feature Ratings

3.8
Hosted PBX
1
Multi-level Interactive Voice Response (IVR)
4
User templates
3
Call reports
6
Directory of employee names
5
4.0
Answering rules
3
Call recording
5
Call park
4
Call screening
4
Message alerts
4
5.5
Video conferencing
6
Audio conferencing
6
Video screen sharing
6
Instant messaging
4
1.0
Mobile app for iOS
1
Mobile app for Android
1

RingEX Support

Chat support is what they prefer. It takes a really long time to get anywhere with the support team on chat. They try but It's too slow and resolutions are rarely reached.