RingEX came along just in time!
Updated August 26, 2023
RingEX came along just in time!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with RingEX
RingEX is used as our primary method of communication for Phone, Video Conferencing, Screen Sharing, and messaging. We rolled it out across all of our divisions and all our locations in North America. RingEX allowed us to eliminate our single point of failure on-prem PBX and gives our employees access to all their communications on their computer or mobile - from work or from home.
Pros
- Quality Voice and Video communication
- Customer Support and Installation Services
- Easy to learn user interface
- Comprehensive messenging services
Cons
- Consistency in their apps across Desktop/Mobile/Chrome Extension platforms
- They need to include the probably Taxes and fees on their quotes to not surprise new customers.
- We implemented RingEX just weeks before the COVID-19 crisis caused us to implement a Work From Home strategy - we honestly couldnn't have stayed in business without it!
- Increasing the communication between our remote Sales force and our main offices greatly increased efficiencies all around!
- Jive Hosted VoIP
RingEX won out because of the comprehensive Messenging service that was included with RC. Especially the ability to send MMS made the difference to us because we could replace Cell phone numbers with actual all-in-one Work phone numbers, thus allowing us to maintain continuity when employees turned over. Jive was a great tool, but would have forced us to implement an additional Messenging service and lose the ROI from MMS capability
Do you think RingEX delivers good value for the price?
Yes
Are you happy with RingEX's feature set?
Yes
Did RingEX live up to sales and marketing promises?
Yes
Did implementation of RingEX go as expected?
Yes
Would you buy RingEX again?
Yes
RingEX Feature Ratings
Using RingEX
250 - This is our main collaboration software - they use it for phones, chat/Instant Messenger , Group Chat, Meetings, and Webinar. This is everyone from Customer Service and Sales up to the Executive team and everyone in between. We have connected all departments in the company to RingEX in order to standardize onto a single platform
4 - Our normal team of IT Help Desk and Tech Support handle all our RingEX Support. We do have some expert users on our Customer Service and Sales teams who also support from a training and every day help aspect.
- Phones
- Collaboration with Chat and SMS
- Hosting online Meetings
- Connecting multiple departments
- moving away from Desk Phones onto Soft phones
- Giving Meeting tools to those who never had them previously
- Truly utilize RingEX's full set of features
- Use the Group Chats more formally for Knowledgebase
Evaluating RingEX and Competitors
Yes - Mitel Phone System and Google Chat. We wanted to standardize into one platform
- Cloud Solutions
- Scalability
We had to have a solution that was in the cloud and could provide connectivity to our distributed sales force and workforce. We could never deal with a mass hardware overhaul again.
We would have made the decision to go with RingEX much quicker and signed up earlier!
RingEX Support
Using RingEX
| Pros | Cons |
|---|---|
Like to use Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- the soft phone was easy to use and made life easier for our CS Agents
- The Chat was great and so much easier to manage all our changing employees!
- Sometimes finding the group chats were difficult
Yes - it was great - but it was a little frustrating that we had to have 2 Apps - one for Phone and one for chat/ meetings. Also, my watch didn't buzz when my phone was ringing, so that made me miss a lot of calls - that was my biggest complaint.
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