RingCentral came along just in time!
April 01, 2020

RingCentral came along just in time!

Jon Shurtliff | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with RingCentral

RingCentral is used as our primary method of communication for Phone, Video Conferencing, Screen Sharing, and messaging. We rolled it out across all of our divisions and all our locations in North America.
RingCentral allowed us to eliminate our single point of failure on-prem PBX and gives our employees access to all their communications on their computer or mobile - from work or from home.
  • Quality Voice and Video communication
  • Customer Support and Installation Services
  • Easy to learn user interface
  • Comprehensive messenging services
  • Consistency in their apps across Desktop/Mobile/Chrome Extension platforms
  • They need to include the probably Taxes and fees on their quotes to not surprise new customers.
  • We implemented RingCentral just weeks before the COVID-19 crisis caused us to implement a Work From Home strategy - we honestly couldnn't have stayed in business without it!
  • Increasing the communication between our remote Sales force and our main offices greatly increased efficiencies all around!
RingCentral won out because of the comprehensive Messenging service that was included with RC. Especially the ability to send MMS made the difference to us because we could replace Cell phone numbers with actual all-in-one Work phone numbers, thus allowing us to maintain continuity when employees turned over. Jive was a great tool, but would have forced us to implement an additional Messenging service and lose the ROI from MMS capability
Their customer support is top notch an provide us with all the answers we need quickly and concisely. We especially appreciated their Installation Services team who got us up and running on their platform within the short time frame we presented and had almost flawless performance in porting our services over to their platform

Do you think RingCentral delivers good value for the price?

Yes

Are you happy with RingCentral's feature set?

Yes

Did RingCentral live up to sales and marketing promises?

Yes

Did implementation of RingCentral go as expected?

Yes

Would you buy RingCentral again?

Yes

RingCentral proved to be a LIFE SAVER when we were forced to implement a Work from Home strategy in just a week - had we been on our previous solution of an on-prem PBX we would have had to scramble for both Phone and Conferencing solutions. Not only were we able to get up and running, we didn't even need any training on RingCentral for our users because they already knew how to interact with RingCentral from ANY location!

RingCentral Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
9
User templates
10
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
8
Message alerts
10
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
Mobile app for iOS
10
Mobile app for Android
10