Not Scalable, Don't expect rapid support help.
June 24, 2022

Not Scalable, Don't expect rapid support help.

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with RingCentral MVP

We have been using RC for many years now, the initial setup was very difficult, making sure the lines rang in the right Extensions, Desk-phones, etc. This system is not scalable. If you have a company with many employees and you want all the outside calls to show the same caller ID, look somewhere else for service, you can't do this with RC. Getting someone in tech support is really difficult, the voice prompt system is terrible, and don't forget your six-digit pin for checking the voicemail because you will go in circles and be unable to bypass the "pin" requirement to speak with someone, in fact, is like they really don't want you to speak with someone, once you have someone in the line they are nice and try to help you. The new desktop app is glitchy, I get missed call notifications after a couple of hours, We have to download images before we can just print or print to PDF, sometimes this creates the app to freeze. Lastly, I write a lot in Spanish to Spanish-speaking clients, I can't write the letter "ñ", No Bueno. You Can't save contacts across all users, each user has to save their own contact, and they do not sync.
  • SMS and MMS
  • FAX (Email to Fax)
  • Reliable Voice
  • Account Management Simplicity
  • Provide a Central Phone System
  • Scalable System
  • VOIP
  • Desktop Application
  • Price is OK
  • ROI - have spend a lot of hours on hold waiting for help, So no.
One feature was missing from Nextiva at the time we used them, the ability to send/receive MMS.

Do you think RingCentral MVP delivers good value for the price?

No

Are you happy with RingCentral MVP's feature set?

Yes

Did RingCentral MVP live up to sales and marketing promises?

No

Did implementation of RingCentral MVP go as expected?

No

Would you buy RingCentral MVP again?

No

In my opinion, RC is a good choice for a 1 Phone Line/User or maybe 2. But once you start adding users is not a good choice.

RingCentral MVP Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
3
User templates
3
Call reports
7
Directory of employee names
3
Answering rules
5
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
3
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
7
Mobile app for iOS
7
Mobile app for Android
7