Great system to oraganize all your communication
August 18, 2023

Great system to oraganize all your communication

Jonathan Thommarson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingEX

RingEX allows me to work seamlessly wherever I may be. I can be in the office, on the road, or our of town and still be able to communicate with clients and staff at a moments notice with little to no degradation in call quality. It also allows clients and employees to text our office line for ease of communication.
  • Streamlined communication
  • Easy to use
  • Easy to run administration
  • Full featured
  • Easier configuration of after hours rules
  • Easier configuration of call queues
  • More options for customization
  • Increased productivity
  • Ability to make communication easier for all users
  • Cost savings over traditional phone service with many more features
I have never had an issue with reliability or service availability with RingEX. We have never had any downtime or service interruptions which is nice because I need to have my phone service running 24/7. EVen if the power and internet go out in the office I know that I can still be connected via my mobile App on my iPhone and not miss any important calls.
Being able to have all my phone communication on one platform has made it easier to collaborate with others and has increased my productivity with being bale to send text messages to prospects and employees without having to bother with a phone call. The group text messaging feature has proven itself when i need to send out mass communication easily. The ability to have customers and employees text my office number has been a great feature because it keeps my personal details out of the equation.
  • Spectrum Business (part of Charter Communications)
I have not used any other products like RingEX. This product if my first iteration into this kind of service. I know there are probably others out there, but this one works well for my needs currently. I doubt I will search for anything else in the near future unless there is something with a great technological advantage to what we are currently using.

Do you think RingEX delivers good value for the price?

Yes

Are you happy with RingEX's feature set?

Yes

Did RingEX live up to sales and marketing promises?

Yes

Did implementation of RingEX go as expected?

Yes

Would you buy RingEX again?

Yes

I recommend RingEX toanyone who is trying to streamline their communications. THe ability for me to use a desktop phone, desktop PC, laptop, or mobile phone makes it easy to connect with customers, prospects, and employees wherever I may be. The amount of ways you can facilitate communication and even hold meetings within RingEX is helpful.

RingEX Feature Ratings

Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
9
User templates
7
Call reports
7
Directory of employee names
8
Answering rules
10
Call recording
8
Call park
9
Call screening
9
Message alerts
10
Video conferencing
9
Audio conferencing
9
Video screen sharing
9
Mobile app for iOS
10
Mobile app for Android
10