Item: RingEX
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We use it for our salespeople, and I manage it. It is useful for our overseas salespeople to make calls to US prospective clients. It is useful for each salesperson to have their own number for outgoing and incoming calls. In this way, our main phone number is not tied up with sales calls.

Pros and Cons

Can assign numbers to different staff members.
Our salespeople can use it for all calls.

At times, the site is not very user-friendly.
It can be confusing to navigate the site.
The fees are a bit high for using for overseas calls outside of the US.

Return on Investment

Our salespeople have landed possible prospects because they increased the number of calls made.

Reliability and Availability

It is always available.

Unified Communications Solution

We are mainly using it for our salespeople to make calls and do not use all the other features available.

Key Insights

Do you think RingEX delivers good value for the price?

Are you happy with RingEX's feature set?

Yes

Did RingEX live up to sales and marketing promises?

Yes

Did implementation of RingEX go as expected?

Would you buy RingEX again?

Other Software Used

Google Voice

Likelihood to Recommend

It works well to use for making calls into the US from overseas. Great for incoming calls. Numbers can be assigned specifically to different people within the company. It saves us from obtaining "regular" numbers for staff. The site allows for monitoring the calls of staff, salespeople, etc. It is too expensive for making overseas calls into countries outside the US.

Features Are Great But Cost is High

Overall Satisfaction with RingEX