RingEX Reliability
October 25, 2023

RingEX Reliability

Jim Parton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingEX

Sales and ease of use. I really enjoy the way RingEX interfaces with other apps.
  • Meeting app is easy to use and is easy to find on the desktop app
  • Calling tool is well done and easy to use
  • Portal is one of the better and user friendly portals in comparison
  • At first the in-box was not that easy to use
  • It would be great if you would sync the phone dnd with the desktop app. Currently you have to set both
  • Make the Salesforce and RingCentral integration better
  • Cost savings is RingEX strongest attribute
  • RingEX engineering is top notch
RingEX is the most reliable of all the UCaaS platforms
There are only a couple of uses that other providers out shine RingEX: Zoom Meetings and Rooms
RingEX is the best overall provider, however, Dialpad AI transcription is the best in the industry

Do you think RingEX delivers good value for the price?

Yes

Are you happy with RingEX's feature set?

Yes

Did RingEX live up to sales and marketing promises?

Yes

Did implementation of RingEX go as expected?

Yes

Would you buy RingEX again?

Yes

Overall RingEX is my go-to UCasS provider and CCaaS as well. To be honest Dialpad has everyone beat where AI transcript services are concerned.

RingEX Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
7
User templates
4
Call reports
7
Directory of employee names
7
Answering rules
8
Call recording
8
Call park
10
Call screening
9
Message alerts
9
Video conferencing
9
Audio conferencing
9
Video screen sharing
9
Instant messaging
9
Mobile app for iOS
9
Mobile app for Android
9