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RingEX Review
October 25, 2023

RingEX Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingEX

We use RingEX to make outbound calls to clients and future new hires.
  • Technical support
  • Resolving outrage fast
  • Great customer services
  • Contract renewal
  • To send back old desk phone, the team can take more than 30 days for a return label
  • No cost saving
It works in other countries I have traveled to

Do you think RingEX delivers good value for the price?

Not sure

Are you happy with RingEX's feature set?

Yes

Did RingEX live up to sales and marketing promises?

Yes

Did implementation of RingEX go as expected?

Yes

Would you buy RingEX again?

Yes

In general, the service is so perfect and I have never had any issues with RingEX. What I do say one thing that needs improvement, is that when the renewal of 1 or 2 years comes, the RC team is there to support you, and they reply to emails fast but after you have signed that contract, sorry, but it's 2-3 days for a simple reply back. Return labels to send back my old desk phone, wow, 30 days and not a single return label to send back the item but still get charge on my bill.

RingEX Feature Ratings

9.8
Multi-level Interactive Voice Response (IVR)
9
User templates
10
Call reports
10
Directory of employee names
10
10.0
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
10.0
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
10.0
Mobile app for iOS
10
Mobile app for Android
10