RingEX leader in the field
November 08, 2023

RingEX leader in the field

Ross Friend | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingEX

handy tool for those clients who prefer to send and receive faxes absolute necessity since do not want to lose those clients who still operate with faxes and not scanners or pdfs

Pros

  • provides confidentiality
  • speed of receipt
  • able to retrieve old faxes

Cons

  • would like to see it more competitive with pricing
  • contact customer over automatically renewing subscription
  • try to ensure service package still fits business needs
  • customer service extremely helpful
  • able to customize to buisness needs
  • competitive pricing
always have had positive experience with customer service and billing
RingEX is reliable , my customers use and i have always been pleased with its features
RingEX is leader in its field

Do you think RingEX delivers good value for the price?

Yes

Are you happy with RingEX's feature set?

Yes

Did RingEX live up to sales and marketing promises?

Yes

Did implementation of RingEX go as expected?

Yes

Would you buy RingEX again?

Yes

RingEX customer service is extremely helpful also was accomodating when my business needs have changed

RingEX Feature Ratings

1.8
Hosted PBX
2
Multi-level Interactive Voice Response (IVR)
1
User templates
2
Call reports
3
Directory of employee names
1
2.0
Answering rules
1
Call recording
2
Call park
2
Call screening
2
Message alerts
3
4.8
Video conferencing
3
Audio conferencing
4
Video screen sharing
6
Instant messaging
6
6.0
Mobile app for iOS
4
Mobile app for Android
8

Comments

  • Madi Hayford | TrustRadius Reviewer
    Madi Hayford
    (Vendor Representative) commented 2 years ago
    Hi Ross, the Review Team appreciates you for taking the time to provide us with your feedback! We would love to do what we can and understand how we can deliver you a 10 star experience; please email us at review@ringcentral.com so we can learn more from you. Thank you for your loyalty and we hope to hear back from you soon!

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