Helping our agents stay ahead of the curve
December 20, 2023
Helping our agents stay ahead of the curve
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with RingEX
RingEX is our company's only phone system. We utilize it for in-office employees, as well as remote employees through their cell phones. It's a great system for both types of users. The text and voicemails make it easy to connect with each other, but most importantly, our clients. Our agents are always working, so this system makes it easy for them to stay connected.
- Voicemail to text messages being sent to admin emails
- Transfer calls easily
- Great multi-line phones
- Customer service from the account managers could be better
- It does take a long time to get help if you call in rather than use the chat option
- Customer service is better with easy to read talk to text voicemail email features
- Admin Portal is helpful to fix agent issues in a timely manner
- Chat feature on the RC website is helpful when an issue comes up and I don't have time to call in
RingEX is a one-stop shop for us. It's helpful to all our in-house and remote agents to have access to both their cell phones and the soft-phone systems. Having the ability to utilize the messaging system on both devices makes keeping in touch with their clients an easy tasks, especially when it is our busiest time of the year with open enrollment periods.
Do you think RingEX delivers good value for the price?
Yes
Are you happy with RingEX's feature set?
Yes
Did RingEX live up to sales and marketing promises?
Yes
Did implementation of RingEX go as expected?
Yes
Would you buy RingEX again?
Yes