RingEX from Mitel conversion.
February 23, 2024

RingEX from Mitel conversion.

Todd Flax | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingEX

It's our main phone system that replaced our Mitel system. This allows our users to utilize the phones or mobile apps to stay connected to clients or anyone in the firm. We have had a lot of users really enjoy the conversion from Mitel over to RingEX and are very happy with using it.
  • Easy to use.
  • Customer support is better.
  • Everyone is happier.
  • Migration assistance.
  • People are happier to use RingEX on both desktops, and some have turned in their physical phones.
  • Some people love the mobile apps.
We haven't had any issues using the system compared to the Mitel solution we previously used. People would always complain about the old system and not use mobile applications. Since migrating over from Mitel then, most people are now using mobile applications, and some have even turned in their physical phones and utilized the softphone.
It makes it easier for everyone to use the system compared to the Mitel solution that we had previously used. People would always complain about the old system and would not use the mobile applications, and since migrating over from Mitel then, most people are now using the mobile applications, and some have even turned in their physical phones and utilized the softphone.
We have migrated from Mitel to RingEX and compared it to the Mitel solution that we had previously used. People would always complain about the old system and would not use the mobile applications, and since migrating over from Mitel then, most people are now using the mobile applications, and some have even turned in their physical phones and utilized the softphone.

Do you think RingEX delivers good value for the price?

Yes

Are you happy with RingEX's feature set?

Yes

Did RingEX live up to sales and marketing promises?

Yes

Did implementation of RingEX go as expected?

Yes

Would you buy RingEX again?

Yes

It was an easy migration from Mitel to RingEX with their help. We have a lot of good responses from everyone who is now on the RingEX platform from Mitel. People are now even utilizing the RingEX mobile apps to access their phone lines as needed. This allows them to stay connected to their clients or other people at the firm.

RingEX Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
9
User templates
9
Call reports
5
Directory of employee names
9
Answering rules
9
Call recording
Not Rated
Call park
5
Call screening
5
Message alerts
8
Video conferencing
Not Rated
Audio conferencing
8
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
9
Mobile app for Android
9