No title necessary.
February 13, 2024
No title necessary.
Score 2 out of 10
Vetted Review
Verified User
Overall Satisfaction with RingEX
I had to spend almost 2 hours on the phone with your agents to figure out why I was not getting calls. The first agent I spoke with removed me from the queue when she was in my account because I asked to speak with a supervisor since she could not fix the problem. I was not receiving my fair share of calls. I am very disappointed with the CSR agent I started with.
- They can access my account.
- Length of wait time.
- Expertise of CSR agent.
- Shorter time to fix a problem.
- Increased productivity.
- Each individual can be in multiple skill sets.
- Ability to text patients directly and receive photos.
I have instant access to every employee and front desk in the practice 33 offices.
no experience with any other service
Do you think RingEX delivers good value for the price?
Not sure
Are you happy with RingEX's feature set?
Yes
Did RingEX live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of RingEX go as expected?
I wasn't involved with the implementation phase
Would you buy RingEX again?
No