Item: RingCentral Video
Rating: 7
Author: Verified User

Overall Satisfaction with RingCentral Video

Use Cases and Deployment Scope

RingCentral is the all in one communications platform, and RingCentral Video just adds another feature to take Zoom and Teams off the table. It solves our ability to speak with customers "face to face" in this ever changing, remote work environment. Bundling everything they offer makes the most sense business wise.

Pros and Cons

Pros

Allow face to face meetings with customers
Easy to learn interface
Allows packaging with their other products

Cons

Differentiate more between RingCentral Video and Zoom/Teams

Return on Investment

There is a positive impact on ROI when bundling your communications through RingCentral
Allowed for more trust to be built when face to face
Less expensive than Zoom

Usability

Their usability is similar to Zoom and Teams, but a little better. You also have ALL of your communication tools in one box with RingCentral, and that improves usability better than Zoom Or Teams. The interface also seems to be more intuitive than Zoom or Teams, and easy to learn and master.

Alternatives Considered

Microsoft Teams and Zoom Rooms

Key Insights

Do you think RingCentral Video delivers good value for the price?

Yes

Are you happy with RingCentral Video's feature set?

Yes

Did RingCentral Video live up to sales and marketing promises?

Yes

Did implementation of RingCentral Video go as expected?

Yes

Would you buy RingCentral Video again?

Yes

Likelihood to Recommend

I gave it a 7 as it's similar to Teams and Zoom. I would purchase it as part of a bundle with their other products, but as a standalone, Teams probably costs less. Its well suited for sales reps with large territories, less suited if customers come to your physical location.

RingCentral Video Feature Ratings

Comments

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RingCentral Video - A Strong Addition to a Strong Tool