Item: RingCentral Video
Rating: 5
Author: Verified User

Use Cases and Deployment Scope

We use RingCentral Video across the organization, for both internal meetings (between department members and with other departments in the same organization) and external meetings (with customers and suppliers). Having a virtual meeting tool has become critical during these times of the Covid-19 pandemic. Indeed, as people have become more used to virtual meetings and online collaboration, the workplace has also changed perhaps permanently as this sort of software becomes the norm.

Pros and Cons

Similar interface to RingCentral Meetings
Customer service is responsive and friendly
Good integration with O365

Only a rudimentary add-in for Outlook if using on-prem Exchange
Bugs in screen sharing that include an "application was minimized" error and the inability to share audio from a pre-recorded video
No simple way to join a RingCentral Video from the phone app without typing in the exact meeting ID, which can be tedious.

Return on Investment

RingCentral Video (RCV) has been a dud. It's not as user-friendly or as functional as RingCentral Meetings or Cisco Webex.
RingCentral Video is bundled with the overall RingCentral licensing. RingCentral phone service is good, but RCV is not.
Users have been reluctant to switch to RCV because it isn't as strong a platform as other options.
RingCentral has not plans to offer Exchange on-prem integration with RCV.

Alternatives Considered

Cisco Webex Meetings, RingCentral Meetings, GoToMeeting and Microsoft Teams

We selected RingCentral for calling and we got RingCentral Video as part of the bundle. We thought we could reduce costs by using RingCentral for both calling and meetings. However, RingCentral Video is simply not a mature platform for meetings. Other options are better, which makes RingCentral calling a less attractive option.

Key Insights

Do you think RingCentral Video delivers good value for the price?

Are you happy with RingCentral Video's feature set?

Did RingCentral Video live up to sales and marketing promises?

Did implementation of RingCentral Video go as expected?

Would you buy RingCentral Video again?

Other Software Used

Cisco Webex Meetings, LastPass for Business, K2 Software

Likelihood to Recommend

I would recommend RingCentral Video if a user or company is currently using RingCentral Meetings and is concerned with the security implications of using a Zoom-based platform. I would also recommend it if they are using O365 or G Suite presently. I would not recommend RingCentral Video if they are using MS Exchange on-prem. RingCentral Video is not as good as RingCentral Meetings, at present. It's also not as good as other meeting software, such as Cisco Webex.

If you are looking at RingCentral Video, be sure to look elsewhere too.

Overall Satisfaction with RingCentral Video