Item: RingCentral Video
Rating: 9
Author: Verified User

Overall Satisfaction with RingCentral Video

Use Cases and Deployment Scope

We use the RingCentral Video product not only to collaborate with internal and external customers, but we also use it to communicate with injured workers / providers on home modifications as well as onboarding / training for our remote employees.

Pros and Cons

Pros

Communicate
Platform Uptime
Innovate

Cons

Provide detailed training on products and services
Assist when working with 3rd party vendors
Bring solutions to me, not the other way around

Return on Investment

Hard to attach an ROI as RingCentral Video is in current competition throughout our organization with Microsoft Teams. For those who have been using RingCentral Video since we first began using them, they find the product well received by their external clients/customers.

Usability

Very easy to use platform.

Alternatives Considered

Vonage Business Communications

Better price points ; ease of use. Direct communication with the vendor was a plus.

Key Insights

Do you think RingCentral Video delivers good value for the price?

Yes

Are you happy with RingCentral Video's feature set?

Yes

Did RingCentral Video live up to sales and marketing promises?

Yes

Did implementation of RingCentral Video go as expected?

Yes

Would you buy RingCentral Video again?

Yes

Other Software Used

NiCE CXone Mpower, Microsoft Teams

Likelihood to Recommend

I've never had any technical difficulties while participating on a RingCentral Video meeting. One thing that was cumbersome was when they migrated from RingCentral Meetings to RingCentral Video, it was a bit labor intensive to migrate existing meetings, so that could have been easier.

RingCentral Video Feature Ratings

Comments

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