Item: RingEX
Rating: 8
Author: Verified User

Overall Satisfaction with RingEX

Use Cases and Deployment Scope

We use RingEX for our full suite phone system—IVR Menu, call queues, fax, etc.
RingEX solves our synchronous business communication internally and externally with our existing and potential customers. We use approximately twenty lines across two locations with a multi-level IVR menu to route our customers to the appropriate store and department.

Pros and Cons

Pros

Support staff answers promptly
Support staff is generally very knowledgeable
RingEX provides the ability to customize the phone system and settings
Ability to bring our own devices to the Ring platform

Cons

Support phone menu is confusing and appears to require extensive verification process
When configuring devices and phone numbers, depending on which module you access this section through, you may be charged a fee. Simply put, confusing/redundant options with different outcomes.
Support staff did not set clear expectations for the requirements of making the phone system go live, leading to lost business

Return on Investment

Negative: We lost phone service for a full day due to miscommunications on the transition from our old phone system
Positive: AI notes cuts down on time to add notes to our CRM
Positive: ability to record phone calls to the cloud assists HR and management

Reliability and Availability

RingEX has been available, both the service and the support team, almost every time I’ve needed assistance. On occasion we had phones not ring as they should in the queue, that’s the exception previously mentioned.

Unified Communications Solution

RingEX has increased our productivity through its desktop platform, especially the AI notes feature. By using AI notes, our calls are transcribed and summarized in real time. This helps us with CRM updates.

RingEX also integrates with our dealership management software to provide phone numbers to our software which helps us identify and look up customers in real time, saving us research time when providing customers with updates.

Key Insights

Do you think RingEX delivers good value for the price?

Not sure

Are you happy with RingEX's feature set?

Yes

Did RingEX live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of RingEX go as expected?

Would you buy RingEX again?

Yes

Likelihood to Recommend

RingEX is suitable for companies with multiple locations and departments. Ring also provides a variety of options appropriate for call centers and companies with much larger head counts. RingEX may be less appropriate for applications with headcounts less than 5 or organizations that perform better with a person routing phone calls—though Ring has that functionality as well.

RingEX Feature Ratings

Comments

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