RingCentral Review
November 11, 2025
RingCentral Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with RingEX
We use our phones to conduct normal daily business activities. Calling, texting, and faxing our customers. Receiving like communication from our customers. Some departments use the video chat feature.
Pros
- Phone calls are clear and reliable
- The app allows us to reach our contacts more quickly.
- The admin portal makes it easy to add users and change settings
Cons
- At this point, I don't see anything that needs improvement
- Phone service is about 90% what it was before with hardwired phones.
- We are now able to text and send faxes, which is a plus
I would say the texting and video conferencing has improved efficiency. Otherwise, we do not use a lot of the features other businesses might use to improve their productivity.
Have not used or evaluated any others.
Do you think RingEX delivers good value for the price?
Yes
Are you happy with RingEX's feature set?
Yes
Did RingEX live up to sales and marketing promises?
Yes
Did implementation of RingEX go as expected?
No
Would you buy RingEX again?
Yes
RingEX Feature Ratings
Using RingEX
41 - Service and management
1 - Minimal training, it is relatively easy.
- Phone calls
- Texting
- Video Conferencing
- None
- Not sure
Evaluating RingEX and Competitors
Yes - Hard wired land line phones
- Scalability
- Ease of Use
We are happy with our choice
RingEX Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No, do not need it
The software was updated and it made our desk phones unable to make conference calls. The tech was able to reboot all of our phones to install a patch. He was quick and pleasant
Comments
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