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Great add-on and compliments how we do business.
August 07, 2023

Great add-on and compliments how we do business.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Riskified

Minimizing friction on customer facing verification options. Increasing our acceptance while reducing fraud and improving our customers overall experience. Since having Riskified enabled in our processing flow and checks, their product has become an essential part of our day to day operations and maintaining the high service levels that our customer have come to expect and enjoy while shopping on our site.
  • Identifying Fraud
  • Additional data surrounding their decision
  • Communication with us as a team.
  • Decreased manual review volume.
  • Increase fulfillment flow and times of order post check out.
  • Providing insight to their decision with their extended network of data to relay.
Since day one, their team has been open and very receptive to how we operate and how we operate for our customers. Our goal is to provide exceptional customer service and experience. That focus drives a lot if not all aspects of how we operate as we continue to grow and serve our customers.
They chargeback guarantee has not only provides us a lift with our overall acceptance and approval rating, but has help to reduce what would be lost revenue due to chargebacks. It also has provided valuable data that is use to leverage against certain transactions preventing any potential chargeback that might occur.

Do you think Riskified delivers good value for the price?

Yes

Are you happy with Riskified's feature set?

Yes

Did Riskified live up to sales and marketing promises?

Yes

Did implementation of Riskified go as expected?

Yes

Would you buy Riskified again?

Yes

The their product fits for us at post check out for decision of approval or decline. The approval has provide a lift to our manual review team with volume that is taken off of the teams plate. Their declined decision provides an added a layer for the review agent to take into account with their overall and final decision.