Good Product, good service and great Team
Updated August 31, 2023

Good Product, good service and great Team

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Riskified

We use Riskified to improve customer experience, secure credit card payments, and avoid the impact of chargebacks. We are using the chargeback guarantee, so we don't need to spend much time manually reviewing them. Riskified also disputes fraud chargebacks with banks for us in an efficient way. We only use it for non-PSD2 transactions.

Pros

  • Fraud prediction
  • Reduce friction
  • Improve acceptance rate

Cons

  • Customize dashboards and webapp
  • More help to integrate the product
  • more detailed reports about fraud events
  • Zero Fraud Chargeback Cost during last FY
  • Increase in acceptance rate
  • We increased trading but didn´t need additional resources to manual review
It is true that they make efforts to provide a customized support and we appreciate it but we still see some potential improvement for example in the web app. We can´t customize it and we miss many things
Yes thanks to Riskified we have grown securely in certain markets

Do you think Riskified delivers good value for the price?

Yes

Are you happy with Riskified's feature set?

Yes

Did Riskified live up to sales and marketing promises?

Yes

Did implementation of Riskified go as expected?

No

Would you buy Riskified again?

Yes

Riskified is well suited to protect credit card payments in different regions, especially in the non PSD2 environment. It is very useful when you want to avoid manual review and be 100% preventively especially for products and services that can be delivered very last minute

Comments

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