Highly recommend!
March 28, 2023

Highly recommend!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Riskified

We run several ecommerce businesses, each with a high incidence of fraud. We use Riskified to mitigate our fraud losses. Riskified reviews each of our orders in a highly automated manner. There is a chargeback guarantee, so if a fraud chargeback comes in on an order that Riskified approved, they reimburse us.

Pros

  • Prevent fraud
  • Drive revenue
  • Data analytics

Cons

  • Customize their model for our business
  • Occasional bugs with reporting on the portal
  • Increased revenue
  • Decreased fraud loss
One of the most impressive things about Riskified, that really sets them apart from their competitors, is their client service. We have a dedicated account manager who is highly knowledgeable about both Riskified and our business and is very easy to work with. Riskified has supported us as our business has grown and evolved.
Yes, as we have expanded from 1 vertical (aka business) to 3, Riskified has been with us every step of the way. Each of our businesses is unique in terms of fraud risk and chargeback evidence, but Riskified has always risen to the challenge.
I would say that the main difference between Riskified and Signifyd is the level of client service, which drives success in other aspects. We did not have a dedicated account manager with Signifyd, so there was no one to deal with issues. Signifyd's billing is also very messy, and we found that they did not reimburse us for a significant amount of chargebacks. Riskified's billing is easy to reconcile, and we've never had that issue.

Do you think Riskified delivers good value for the price?

Yes

Are you happy with Riskified's feature set?

Yes

Did Riskified live up to sales and marketing promises?

Yes

Did implementation of Riskified go as expected?

Yes

Would you buy Riskified again?

Yes

Riskified is well suited to mitigate fraud loss in an ecommerce business. They work with a wide variety of clients and industries. They are very customer centric -- they are always eager to learn about our business and needs, they are very responsive, and they are great at connecting us with other companies facing similar issues.

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