A rough start
November 04, 2021

A rough start

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with RUN Powered by ADP®

We use RUN Powered by ADP® for our regular payroll services.

Pros

  • Deals with state taxes.
  • Collects federal taxes.
  • Is supposed to pay our employees.

Cons

  • Horrible interface with customers.
  • Confusing and incomplete system.
  • It took over a month for our first payroll to run and it was not done correctly.
  • We were ignored when we had questions.
  • So far, I have been charged extensively for very little actual ROI.
  • It appears that every interaction has a fee which is a direct cost to my company.
  • Even when RUN Powered by ADP® made the mistake, I had to pay for it.

Do you think RUN Powered by ADP® delivers good value for the price?

No

Are you happy with RUN Powered by ADP®'s feature set?

No

Did RUN Powered by ADP® live up to sales and marketing promises?

No

Did implementation of RUN Powered by ADP® go as expected?

No

Would you buy RUN Powered by ADP® again?

No

We are a brand new company needing payroll and needed a great deal of handholding, but RUN Powered by ADP® does not seem equipped to make it easy. Every step was difficult and challenging. In the end, I had to write out company checks myself since they attempted to withdraw payroll from the wrong account. It seems as though they are very focused on making money for themselves and less interested on customer service.

RUN Powered by ADP® Feature Ratings

Payroll Management
2.0
Pay calculation
2
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
2
Salary revision and increment management
Not Rated

Comments

  • Rebecca H | TrustRadius Reviewer
    Rebecca H
    (Vendor Representative) commented 3 years ago
    We apologize for your frustrations with your experience thus far. We are committed to partnering with you until the matter is resolved to your satisfaction. Our Implementation Team would love the opportunity to discuss with you further and turn your experience around, since I cannot access your contact info in this post we are hopeful to hear from you. Your feedback is very important to us here at ADP so we thank you for the review. - Your RUN Powered by ADP® Team

More Reviews of RUN Powered by ADP®

  1. Home
  2. Payroll Software
  3. RUN Powered by ADP® Reviews
  4. User Review of RUN Powered by ADP®