TrustRadius: an HG Insights company

RUN Powered by ADP®

Score9 out of 10

846 Reviews and Ratings

RUN Powered by ADP®

Contact about RUN Powered by ADP®

Please fill out the form below to get in touch.

ADP

Connect with ADP

What are you interested in?

Already have an account?

You hereby consent to have TrustRadius share the information supplied on this form with ADP so that ADP and TrustRadius may contact you in regard to the information requested.

What is RUN Powered by ADP®?

The RUN Powered by ADP® cloud-based solution is used to pay employees. It also includes HR and hiring tools, as well as benefits, helping small businesses grow and manage their teams.

Read more details.

Categories & Use Cases

Media

Screenshot of the RUN Dashboard with the business' key info front-and-center
Screenshot of the payroll interface
Screenshot of access to payroll reports and liability amounts
Screenshot of the RUN Powered by ADP mobile app, used to process payroll on the go
Screenshot of the ADP mobile app, where employees can access their historical payroll statements and year-end tax documents

1 / 5

Screenshot of the RUN Dashboard with the business' key info front-and-center

Top Performing Features

  • Direct deposit files

    Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.

    Category average: 9.2

  • Pay calculation

    Pay calculation provides for computation of employee pay with state and federal deductions.

    Category average: 9.1

  • Off-cycle/On-Demand payment

    Provide employees access to wages accrued during the pay period before the end of the pay cycle.

    Category average: 8.5

Areas for Improvement

  • Salary revision and increment management

    Salary revision is the ability to modify individual employee pay.

    Category average: 8.6

  • Benefit plan administration

    Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.

    Category average: 8.2

  • Reimbursement management

    Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.

    Category average: 8.1

Who Buys & Uses RUN Powered by ADP®

Pros

  • Automated and accurate payroll processing, including W-2s, 1099s, and deductions.
  • Streamlined tax deduction and filing processes, ensuring compliance.
  • Intuitive user interface for navigating features and generating reports.

Cons

  • Limited customization and flexibility in reporting functionalities.
  • Complexity of initial setup and configuration processes.
  • Difficulties integrating with existing IT infrastructure and third-party applications.

Time Saver and Anxiety Reducer -- Fully Compliant and Easy to Use

Use Cases and Deployment Scope

We originally switched to RUN Powered by ADP® due to compliance reasons around payroll tracking and retirement benefits. Since then, we've found that they were best in class and price for us in multiple areas including: HR Compliance, Benefits administration, payroll, scheduling, time tracking, and job board posting. Its getting used by our employees multiple times a day and our managers use it every few weeks to confirm benefits with our team members.

Pros

  • Customer Service
  • Up to date on newest compliance concerns
  • Benefits administration is straightforward
  • Seeking customer feedback
  • Personalizing which services we need and use rather than large bulky packages

Cons

  • The ability to customize the language that goes out to our employees
  • Certain onboarding for new employees can't be opted out
  • Most of the services all have different people that are the contact person which means that quoting out services or issues between multiple functions send you bouncing between different reps.

Return on Investment

  • It's saved the management team around 10 hours a week of time keeping and payroll management.
  • When making the jump from a tiny business with 1-2 other employees to a team of people, it brought a level of professionalism to the company that made it feel more like a real job.
  • The retirement and worker's comp benefits and the ability to price out with different insurance providers has likely saved us more than $25,000 in the last 3 years.

Alternatives Considered

Quickbooks Payments & Banking and Paychex

Other Software Used

Dialpad Connect, QuickBooks Online, Google Ads

Highly Recommend RUN Powered by ADP® for small business

Use Cases and Deployment Scope

We have been using this platform for almost a year. RUN Powered by ADP® is a top-tier payroll solution for small businesses (1–49 employees) that need to manage both W-2 employees and 1099 independent contractors. We like the intuitive dashboard, reliability, and the ability to handle both worker types within a single, unified platform.

Pros

  • Excels at simplifying small business payroll and HR through automated, compliant, and mobile-friendly solutions.
  • Comprehensive Employee Self Service on internet and mobile device.
  • Handles tax filings across multiple jurisdictions
  • Complete HR Onboarding

Cons

  • Inconsistent customer service, long wait times
  • Complex pricing and too many feature add ons
  • Limited PTO tracking and integrations

Return on Investment

  • streamlined onboarding
  • accurate reporting
  • PTO tracking

Other Software Used

Datto Autotask PSA

Great Customer Service

Use Cases and Deployment Scope

ADP has been extremely helpful in a multitude of situations for myself! Between onboarding tutorials and human errors on paychecks, ADP has been nothing but nice and helpful. Once you get the hang of things, it's very easy to enter payroll, add bonuses, tips etc. You can even submit payroll on the go with the app.

Pros

  • Customer Service
  • Easy Platform
  • Payroll On the Go

Cons

  • Website can be slow to use

Return on Investment

  • Made things more legitimate

Other Software Used

Time To Pet by DaySmart

Love my ADP RUN

Use Cases and Deployment Scope

RUN has helped me streamline our payroll process. The fact that all of the liabilities are taken care of in a precise and timely manner also makes my day-to-day workload MUCH better. If I am unexpectedly out of the office, I can still run payroll and address issues that may arise. My schedule is flexible, and I am sometimes not in the office on payroll days. I have answers to any questions that my employees may have at my fingertips and can show them how they too can access their needed information. It has been an invaluable tool for my job. I also love the information I can find, or chat with someone about and the knowledge of the ADP/RUN staff, they have always been extremely helpful. I am so glad we made the switch to ADP/RUN!

Pros

  • timely payroll
  • timely payroll expense payments
  • helpful information regarding hiring and retaining
  • easy to use platform

Cons

  • quicker chat option, always very busy

Return on Investment

  • This has freed up time for me to complete other tasks necessary - priceless
  • It has streamlined payments for liabilities resulting in penalties being brought to zero! Hundreds saved
  • It has made the questions my employees normally ask me easy for them to find on their own

Best Choice Ever

Use Cases and Deployment Scope

RUN Powered by ADP® has made it possible for us to cut out a whole days worth of work. And a whole lot of guessing. It helps us keep up with federal, state, and local laws. RUN Powered by ADP® makes sure our taxes for payroll are paid. The way it lets people see their paystubs and make changes to their own information. it saves on time, paper and headaches. RUN Powered by ADP® has saved me so much time and effort. I am not sure i would ever want to go back to the way it was.

Pros

  • Addresses any issues
  • Stays on top of customers needs
  • Processing times are great
  • Make sure I know all the products available.

Cons

  • Customer service reps could be better
  • Knowing what another department is doing on the same account
  • Pushy sales people

Return on Investment

  • saved a whole 7 hours a pay week
  • saved days of making a handbook
  • I messed up payroll and they fixed it right away no one had to wait for their pay.