Make a custom journey for every prospect!
May 10, 2021

Make a custom journey for every prospect!

Jonathan Thommarson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce CMS

We are using Salesforce [CMS] to help with client lead management. We also use it for our referral partner management. Salesforce [CMS] is a fairly intuitive program to use and our company provides great raining for it along with training inside Salesforce. Allowing us to have "Nurturing" campaigns that are mostly hands off is a great asset to our business as it keeps the brand in the forefront of the customer or prospect's mind.
  • Automated
  • Intelligent
  • Feature rich
  • High road to entry
  • Very detailed and complex
  • Not easily navigable fro new users
  • Increased brand distinction
  • Improved customer journey
  • Easy customer interactions and communication

Do you think Salesforce CMS delivers good value for the price?

Yes

Are you happy with Salesforce CMS's feature set?

Yes

Did Salesforce CMS live up to sales and marketing promises?

Yes

Did implementation of Salesforce CMS go as expected?

Yes

Would you buy Salesforce CMS again?

Yes

I believe with the proper training and exposure to Salesforce [CMS], it can be a huge win for your company. It has a ton of detailed fields and analytics that can help your business grow it's customer base and drive your dashboards higher. Plan to have a lot of upfront training and ongoing training with the software. If you are not a large organization, you might be better off skipping Salesforce for the time being.

Salesforce CMS Feature Ratings

WYSIWYG editor
7
Code quality / cleanliness
8
Admin section
Not Rated
Page templates
9
Library of website themes
Not Rated
Mobile optimization / responsive design
9
Publishing workflow
8
Form generator
9
Content taxonomy
8
SEO support
8
Bulk management
8
Availability / breadth of extensions
10
Community / comment management
8
API
Not Rated
Internationalization / multi-language
Not Rated
Role-based user permissions
8