Almost perfect!

You really need internally trained people. A new implementation needs business analysts, consultants and a lot of involvement from the business owners. There’s so much that you can use, you need someone to hold you back too and think about how smart it is to do it. This should be the role that a business analyst or consultant plays. This was a problem for us with our services implementation. We just built stuff and didn’t think hard enough about what was required.

You really need internally trained people. A new implementation needs business analysts, consultants and a lot of involvement from the business owners. There’s so much that you can use, you need someone to hold you back too and think about how smart it is to do it. This should be the role that a business analyst or consultant plays. This was a problem for us with our services implementation. We just built stuff and didn’t think hard enough about what was required.

For a new, smaller company, you need a Salesforce.com expert but they can be a really good administrator in the business function versus a business analyst in IT. It is probably smart to have a business analyst if you can afford that role.

It felt like they were teaching to a test. I would have liked more hands-on and less principles of security – memorize for test.

Not bad, but pretty basic if you've made a lot of customizations.

When I used it earlier on, I didn’t like it – SLAs were too long.

It is easy to use for the most part, but there’s so much customizability that it gets confusing, especially on the administrator side e.g. managing permissions. There are so many overlapping ways that you can do things. I would not rather have less choice, but the flexibility does affect usability. Some permissions are super broad, some super granular.