Great product!!! Always has been...always will be!!!
September 30, 2015
Great product!!! Always has been...always will be!!!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Unlimited
Modules Used
- SalesCloud
Overall Satisfaction with Salesforce.com
Salesforce.com is mostly being used across our sales/marketing departments. We have been making a lot of changes to our instance to take advantage of native functionality that we have not used before e.g. Opportunities. We are moving from a database that mostly just tracked activities, to a more robust platform to track our sales more proficiently.
- Customization of the platform - it's nice that out of the box you can customize Salesforce.com relatively easily enough to meet the needs of your business.
- Ease of Use - it really is easy to use and with all the releases, updates and new features...it gets even easier.
- Marketing - Salesforce has done an outstanding job of marketing it's brand. It is so highly involved in so many facets of our day to day lives we don't even realize it.
- Missing Functionality - I often times see ideas being voted on with hundreds of points over other ideas that get implemented. I know it is a phased approach, but some functionality just should be in the out of the box platform.
- Releases/Training - I feel like the 3 releases each year...while needed, can be a bit too much...it's almost as if once the new release is deployed, by the time I can review all the changes, the next release is out and it changes the last releases functionality. Additional training to assist Admins in learning all the new features would be great...Trailhead seems to be the answer for that however.
- Salesforce1 - while I like it better than the "classic" mobile version...it still needs a lot of work and some of the functionality in Classic was lost with Salesforce1...plus the connectivity is sub-par.
- A more controlled and centralized repository for all of our accounts we do business with. It has allowed us to have a more transparent and global view of the individuals we do business with.
- More accountability with follow-up and reaching out to our customers that may have fallen of the radar.
- Much faster Lead qualification and conversion.