Overall Satisfaction with Salesforce.com
We utilize the Salesforce platform across our entire organization. Every department from Human Resources, Quality Assurance, and Accounting use the program on a daily basis to perform almost every aspect of their daily routine. Salesforce solves many problems including communication regarding customers, keeping track of projects for customers, and internal support requests. Any of our users can log in and know exactly what they need to do for the day, what their team is working on, and locate any other improtnat information they need regarding our customers. It is basically a one stop shop for information.
- Custom programming - Salesforce is able to be customized which is a great asset. The ability to create custom objects, visualforce pages, and triggers is indispensable.
- Releases - Salesforce does a great job of communicating upcoming changes and offering training and documentation on the new features.
- IdeaExchange - They allow customers to submit enhancements ideas for the salesforce platform and allow voting by peers. They take these ideas into consideration for upcoming releases.
- Field Limitations - Currently Salesforce only allows 25 roll-up summary fields which can be frustrating at times. I am not sure why there is a limitation on those.
- Dashboards - I would like to be able to customize dashboards more dynamically. Change colors, add more reports, resize as needed, etc.
- Customer Support - I loathe having to call or log a case with their support team. I always receive very dry service and rarely ever have my question answered.
- Increase in customer support and service
- Increased employee efficiency
- Increase in our sales pipeline
I have not evaluated similar products.
Salesforce Sales Cloud Feature Ratings
Using Salesforce.com
70 - Accounting
IT
Account Management
Project Management
QA
Design
Operations
Sales
Customer Service
IT
Account Management
Project Management
QA
Design
Operations
Sales
Customer Service
4 - Salesforce.com certified for Developer and Administrator.
Programmers and logical thinkers.
Programmers and logical thinkers.
- Sales
- Customer Tracking
- Task Management
- We control access to our website through the application
- We create dynamic proposals and contracts through Salesforce for our customers
- Implementing of Financial Force
Salesforce Implementation
- Implemented in-house
Salesforce Support
Pros | Cons |
---|---|
Kept well informed | Slow Resolution Poor followup Problems left unsolved Escalation required Difficult to get immediate help Need to explain problems multiple times |
N o I can't. I have never received exceptional support