Salesforce Strong
April Barclay | TrustRadius Reviewer
Updated August 19, 2015

Salesforce Strong

Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Unlimited

Modules Used

  • SalesCloud
  • Chatter

Overall Satisfaction with Salesforce.com

We utilize the Salesforce platform across our entire organization. Every department from Human Resources, Quality Assurance, and Accounting use the program on a daily basis to perform almost every aspect of their daily routine. Salesforce solves many problems including communication regarding customers, keeping track of projects for customers, and internal support requests. Any of our users can log in and know exactly what they need to do for the day, what their team is working on, and locate any other improtnat information they need regarding our customers. It is basically a one stop shop for information.
  • Custom programming - Salesforce is able to be customized which is a great asset. The ability to create custom objects, visualforce pages, and triggers is indispensable.
  • Releases - Salesforce does a great job of communicating upcoming changes and offering training and documentation on the new features.
  • IdeaExchange - They allow customers to submit enhancements ideas for the salesforce platform and allow voting by peers. They take these ideas into consideration for upcoming releases.
  • Field Limitations - Currently Salesforce only allows 25 roll-up summary fields which can be frustrating at times. I am not sure why there is a limitation on those.
  • Dashboards - I would like to be able to customize dashboards more dynamically. Change colors, add more reports, resize as needed, etc.
  • Customer Support - I loathe having to call or log a case with their support team. I always receive very dry service and rarely ever have my question answered.
  • Increase in customer support and service
  • Increased employee efficiency
  • Increase in our sales pipeline
I have not evaluated similar products.
It can be suited anywhere, whether you are performing sales or tracking projects. The reporting capabilities are endless as long as the information is stored in Salesforce. It can house all customer information and track their lifecycle. It can manage your sales pipeline and help accountability for staff.

Salesforce Feature Ratings

Customer data management / contact management
9
Workflow management
9
Territory management
Not Rated
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
7
Contract management
7
Quote & order management
Not Rated
Interaction tracking
10
Channel / partner relationship management
Not Rated
Case management
10
Call center management
10
Help desk management
10
Lead management
8
Task management
10
Forecasting
Not Rated
Pipeline visualization
9
Customizable reports
9
Custom fields
10
Custom objects
10
Scripting environment
10
API for custom integration
10
Single sign-on capability
Not Rated
Social data
6
Social engagement
6
Marketing automation
9
Compensation management
9
Mobile access
8

Using Salesforce.com

70 - Accounting
IT
Account Management
Project Management
QA
Design
Operations
Sales
Customer Service
4 - Salesforce.com certified for Developer and Administrator.
Programmers and logical thinkers.
  • Sales
  • Customer Tracking
  • Task Management
  • We control access to our website through the application
  • We create dynamic proposals and contracts through Salesforce for our customers
  • Implementing of Financial Force

Salesforce Implementation

Salesforce Support

I prefer not to ever have to involve Salesforce support. I rarely get an answer and they call non-stop to my mobile phone and work phone. They ask questions that are clearly answered in the case description. It is as though they don't read it.
ProsCons
Kept well informed
Slow Resolution
Poor followup
Problems left unsolved
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
N o I can't. I have never received exceptional support

Salesforce Reliability

They always advise of maintenance windows which never interrupt daily processes and I have only experienced 1 outage in my 5 years of working with SF which was resolved in less than 10 minutes.