Powerful tool
April 16, 2019

Powerful tool

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Unlimited

Modules Used

  • SalesCloud
  • Force.com
  • Chatter
  • Content
  • Knowledge

Overall Satisfaction with Salesforce.com

We use Salesforce across the whole organization. We use this tool to manage customers and their financial needs. We did lots of integrations with other tools to keep SFDC as our primary source.
  • Robustness and customization aspects
  • Reporting with analytics
  • User-friendly
  • Lots of out of box functionalities
  • Expensive for smaller companies
  • Not mobile friendly
  • Some data models are designed properly compared to Oracle
  • I am able to solve which sales campaigns are working best
  • Amazing visual experience for your data. Users find it so much easier to use and view data as well, which allows them to drive their performance in the right directions
  • We are now tracking our average sales cycle and able to check close percentages more deeply per sales person
Salesforce is well suited for: Community management, Articles, and partner portals.

Salesforce Sales Cloud Feature Ratings

Customer data management / contact management
9
Workflow management
9
Territory management
9
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
9
Quote & order management
9
Interaction tracking
9
Channel / partner relationship management
9
Lead management
9
Email marketing
9
Task management
9
Reporting
9
Forecasting
9
Pipeline visualization
9
Customizable reports
9
Custom fields
9
Custom objects
9
Scripting environment
9
API for custom integration
9
Role-based user permissions
9
Single sign-on capability
9
Social data
9
Social engagement
9
Marketing automation
9
Compensation management
9
Mobile access
9