Stay Away! There are MUCH better software out there. Hubspot is infinitely better.
October 06, 2022

Stay Away! There are MUCH better software out there. Hubspot is infinitely better.

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Professional

Modules Used

  • SalesCloud

Overall Satisfaction with Salesforce.com

We joined Salesforce to gain a full business solution for our sales team. What we were promised and what we received were not the same. The Kanban board is completely unusable and outdated compared to even the most simple sales software out there and Salesforce does not seem to have the understanding or interest in learning how sales teams use this.

Furthermore, they do not respect businesses that wish to cancel once they see major flaws in their system and force them to continue to use their system and not leave their contract amicably. As well, they do not accept cancellation emails and requests and instead force you to go through a number of different hoops just to not auto-renew which include making you go through a few websites to find a cancellation email which then asks you to respond a few different times with set 'cancellation clauses' which they never seem to receive forcing you to do it again and again - all taking away valuable time from businesses.
  • Charges a lot
  • Zero implemetation support, you have to go through mediocre third party services
  • Has terrible customer support
  • Kanban Board - make it actually usable
  • Import of leads into your system, help businesses do this - don't just outsource
  • Make ALL information able to be imported
  • Took Money, Didn't Care that we never used the system
Both HubSpot and noCRM are better products with better customer support and service

Do you think Salesforce.com delivers good value for the price?

No

Are you happy with Salesforce.com's feature set?

No

Did Salesforce.com live up to sales and marketing promises?

No

Did implementation of Salesforce.com go as expected?

No

Would you buy Salesforce.com again?

No

This may have been a good system a decade ago, they have since clearly not put in any time or money into its improvement and have just let it die claiming to be the best system out there for businesses. If you value your business, stay away.

Salesforce Feature Ratings

Customer data management / contact management
1
Workflow management
1
Territory management
1
Opportunity management
1
Integration with email client (e.g., Outlook or Gmail)
1
Contract management
1
Quote & order management
1
Interaction tracking
1
Channel / partner relationship management
1
Lead management
1
Email marketing
1
Task management
1
Reporting
1
Forecasting
1
Pipeline visualization
1
Customizable reports
1
Custom fields
1
Custom objects
1
Scripting environment
1
API for custom integration
1
Role-based user permissions
1
Single sign-on capability
1
Social data
1
Social engagement
1
Marketing automation
1
Compensation management
1
Mobile access
1