Drive professional donor and community management
March 22, 2022

Drive professional donor and community management

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce.org Nonprofit Cloud

We use Salesforce.org Nonprofit Cloud to drive our supporter engagement, donor pipeline, and program participants. We do some direct service, lobbying, and community organizing, and Salesforce.org Nonprofit Cloud helps drive all of this. We work in eight states and have six programs, all geographically distributed in a matrix fashion. Salesforce's app structure and Lightning Web Components have helped us address the myriad needs of our nonprofit.

Pros

  • Adaptability across personas
  • OOTB solutions for nonprofit fundraising
  • API connections with many outreach tools

Cons

  • MFA options - increase choices, allow to keep signed in
  • Improved functionality for multiple select fields
  • Donations/Opportunities
  • OOTB solutions for fundraising
  • API accessibility
  • Manages multi-million dollar fundraising across eight states and national
  • Drives community organizing program
  • Fuels data structure for all reporting

Do you think Salesforce Agentforce 360 for Nonprofits delivers good value for the price?

Yes

Are you happy with Salesforce Agentforce 360 for Nonprofits's feature set?

Yes

Did Salesforce Agentforce 360 for Nonprofits live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Agentforce 360 for Nonprofits go as expected?

Yes

Would you buy Salesforce Agentforce 360 for Nonprofits again?

Yes

Salesforce.org Nonprofit Cloud is well suited for medium to large nonprofits, especially those with multiple needs across business units -- e.g., community organizing, fundraising, etc. I would not recommend it for a small nonprofit or individual since it's likely to just be too much for their specific use case.

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