Benefits of using Salesforce Sales Cloud
September 10, 2024

Benefits of using Salesforce Sales Cloud

Saif Ali Patel | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Professional

Modules Used

  • SalesCloud

Overall Satisfaction with Salesforce Sales Cloud

Salesforce Sales Cloud is the best tool for sales activities in daily activities of business. It helps to get leads from Salesforce, which helps Salesforce to drive faster as compared to other CRM. This really brought change in our company.

Also when there is validation of contacts is to be done it is also been managed by Salesforce which extremely helpful for working so, it is best experience you can get for Salesforce Sales Cloud and it also helped to reduce the bounce in the company.

Pros

  • Controlling bounce rate and reaching out to prospects
  • Managing of contacts are much easy and responsive
  • Validation of accounts are synced and clearly visible on platform
  • It's connectivity in terms of syncing all activities are great

Cons

  • It can improve more on interface
  • Costing is not easy going for everyone
  • Wide in terms of functions and which need to learned by time and courses
  • ROI is Good as deals are being made in our organization
  • Account church rate is high because it easy to distribute in team
  • Buyer engagement is high as this platform provide better details
I have experienced Salesforce Sales Cloud to be useful while my usage in the organisation which helped me a lot to understand and manage things to make my decisions productive which increases sales and drove the numbers and brings more meetings and closures in the organisation after the deployment of Salesforce Sales Cloud.
Not as such platforms in my mind, but Every Sales CRM has thier own advantages and flaws for working Salesforce mainly addresses all issues but it is difficult to compare with others as the unique system of Salesforce while once I use Zoho, which also gives an edge to maintain the data privately to a single user and only admin have the access.

Do you think Salesforce Sales Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Sales Cloud go as expected?

Yes

Would you buy Salesforce Sales Cloud again?

Yes

Salesforce Sales Cloud, HubSpot CRM, Zoho CRM
Salesforce Sales Cloud is suited for big organizations and huge business and also mid size business as there is more contacts so, there is need of big CRM is needed which is helped them reduce accounts and contact duplicates that helps to improvise on team performances and goals and things met easily with the team.

Salesforce Sales Cloud Feature Ratings

9.7
Customer data management / contact management
10
Workflow management
10
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
10
Quote & order management
10
Interaction tracking
9
Channel / partner relationship management
8
10.0
Case management
10
Call center management
10
Help desk management
10
10.0
Lead management
10
Email marketing
10
8.7
Task management
9
Billing and invoicing management
8
Reporting
9
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
Scripting environment
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
9.0
Marketing automation
10
Compensation management
8
8.0
Mobile access
8

Comments

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