Salesforce Sales Cloud - a cloud platform for businesses and individuals who are interested in building their brand value
Updated September 18, 2024

Salesforce Sales Cloud - a cloud platform for businesses and individuals who are interested in building their brand value

Alfiya Mukadam | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • SalesCloud

Overall Satisfaction with Salesforce Sales Cloud

At [...], I used to work in the middle ware team where data from the customer used to flow from the front end to the middle ware and then processed to cloud services like Salesforce Sales Cloud and netsuite. It is very important in lead generation, contact management. It has visually appealing reports which analyses the customer sentiments which is helpful for market growth

Pros

  • Lead generation
  • Visually appealing reports
  • Easy to navigate UI and dashboards
  • Workflows and automated processes

Cons

  • Costing is high
  • Maintenance is higher
  • Requires skilled professionals
  • Initial setup is slightly time consuming
  • Reports are intuitive
  • Dashboard is easy to navigate
  • Workflow automation is a key factor
  • Increased sales
  • Revenue is improved
It has automated workflows to handle the dynamic customer interactions, it has an event trigger. It monitors the customer’s actions on the dashboard and determine potential customers and thereby focusing on market growth hence this tool is useful
It is easy to learn, handy and usable. The data is cleaned and then processed, which reduces the scope of error in client prediction. The automated workflow is also a key factor

Do you think Salesforce Agentforce Sales delivers good value for the price?

Yes

Are you happy with Salesforce Agentforce Sales's feature set?

Yes

Did Salesforce Agentforce Sales live up to sales and marketing promises?

Yes

Did implementation of Salesforce Agentforce Sales go as expected?

Yes

Would you buy Salesforce Agentforce Sales again?

Yes

For mid size and large sized organisations, this Salesforce Sales Cloud is well suited as they have enough resources and market forces to drive the business forward. For small scaled startup this application could be costly and returns would take time to come back. It is very suitable for places where customer experience is a key component

Agentforce Sales Feature Ratings

8.7
Customer data management / contact management
8
Workflow management
9
Territory management
7
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
9
Quote & order management
9
Interaction tracking
10
Channel / partner relationship management
8
9.3
Case management
9
Call center management
9
Help desk management
10
9.0
Lead management
9
Email marketing
9
9.7
Task management
9
Billing and invoicing management
10
Reporting
10
9.0
Forecasting
10
Pipeline visualization
8
Customizable reports
9
9.0
Custom fields
9
Custom objects
9
Scripting environment
10
API for custom integration
8
8.5
Role-based user permissions
9
Single sign-on capability
8
9.0
Social data
10
Social engagement
8
9.5
Marketing automation
9
Compensation management
10
8.0
Mobile access
8

Comments

More Reviews of Agentforce Sales

  1. Home
  2. Customer Relationship Management (CRM) Software
  3. Agentforce Sales Reviews
  4. User Review of Agentforce Sales