Best of Salesforce Sales Cloud!
December 13, 2024

Best of Salesforce Sales Cloud!

Miguel Antonio Olivo Candelario | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Professional

Modules Used

  • SalesCloud

Overall Satisfaction with Salesforce Sales Cloud

Hi! We use it for automations in our company. For when our students make payments on a program we have available or discounted. We usually integrate them with more platforms like Discord, Zapier and Five9 because we have vendors in our company.

Pros

  • Integration
  • Speed
  • Accounting

Cons

  • It would be feasible to create more triggers so that when our students make payments it would be easier to store them.
  • Our compagine using Salesforce Sales Cloud often see an increase in deal closure rates. Features like automated follow-ups, opportunity tracking, and AI-driven recommendations help sales reps focus on high-priority leads.
Multi-channel communication and marketing integrations ensure consistent messaging and stronger customer relationships.
Allows deep customization through its Lightning Platform, enabling businesses to adapt the CRM to their unique processes. From custom objects and workflows to advanced AppExchange integrations, Salesforce Sales Cloud can accommodate even the most complex requirements.

Do you think Salesforce Sales Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Sales Cloud go as expected?

Yes

Would you buy Salesforce Sales Cloud again?

Yes

Needs might require extensive customization, which could lead to high implementation costs and a steep learning curve for employees.The subscription cost of Salesforce Sales Cloud and potential additional costs for customization, training, and third-party integrations may be prohibitive for businesses with tight budgets.

Salesforce Sales Cloud Feature Ratings

9.2
Customer data management / contact management
10
Workflow management
8
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
10
Quote & order management
10
Interaction tracking
7
Channel / partner relationship management
10
9.7
Case management
10
Call center management
9
Help desk management
10
10.0
Lead management
10
Email marketing
10
9.7
Task management
9
Billing and invoicing management
10
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
9.8
Custom fields
10
Custom objects
10
Scripting environment
9
API for custom integration
10
9.0
Role-based user permissions
Not Rated
Single sign-on capability
9
10.0
Social data
10
Social engagement
10
9.5
Marketing automation
10
Compensation management
9
10.0
Mobile access
10

Comments

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