Zoho CRM Plus Reviews

10 Ratings
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Score 9.2 out of 100

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Reviews (1-2 of 2)

Prashant Choudhary | TrustRadius Reviewer
January 28, 2020

The best CRM package there is for an enterprise, don't hesitate, plan the integration well ahead of time, and this is the best.

Score 10 out of 10
Vetted Review
Verified User
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Zoho has been a lifesaver of sorts. It has made the lives of all the sales and marketing personnel easy, streamlining the entire buying process for us as well as the customer by integrating sales and marketing. It has given the customer access to all stages of the buying process.

It also has highly improved sales productivity. It also makes data collection from websites and its visualization and integration easy as well.
  • Data collection from several sources and its integration to CRM is really easy.
  • Zia has streamlined the sales process by giving accurate predictions for deal closures and the most correct time to contact customers.
  • Hard to learn as it has a plethora of functions.
  • Integration is such a tedious process, needs improvement or else third party support has to be used.
Zoho CRM Plus is well suited for startup scenarios like my firm and small to medium enterprises, as not all employees need access to the whole system of apps and the licensing fees of the same is saved for those employees. As a buyer of this product that is something to be appreciated. It also is a good alternative for firms that have many cross-functional teams.
Read Prashant Choudhary's full review
Prathamesh Muzumdar | TrustRadius Reviewer
January 02, 2020

Zoho CRM Plus: an affordable tool with lots of features for SMBs

Score 9 out of 10
Vetted Review
Verified User
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Zoho CRM plus is used at my organization. We are in the retail domain. It is used to communicate with end customers as well as businesses that are our clients. It is used by all the departments in my company including marketing, sales, services, logistics (shipping), accounts and finance, and information technology. It helps us to solve many business problems. We have three main concerns in our business. First, have undisrupted communication with clients, second, to remain alert to client needs through notification, and third is integration with different software that provide support to sales and marketing.

Zoho CRM gives you the flexibility to use email marketing and social network management as features to communicate with clients. The notification system of Zoho CRM plus has helped our customer service agents to respond to client requests effectively and efficiently. Zoho CRM plus integrates well with most software, but not all, which can lead to some inefficiency.
  • Zoho CRM is a great way to collaborate with your clients when it comes to one on one interaction. For example, working in a retail enterprise, your customer agents must interact with clients daily. Zoho CRM enables them to interact with clients' phone, email, and live chats through any stations located at any location. Your station (computer) can act as a phone when you need it to do so.
  • Automation to customize the dashboard and features is very good. My company requires that the customer agents are able to filter clients as per the client's needs. We use special filters, automation rules, and auto-replies, which makes the whole process of service very efficient.
  • Zoho CRM is an excellent CRM tool, but for a new user, it would be a challenge to work with it. A tutorial guide is needed for a new user to understand its functionality. Arranging and customizing the workflow is a challenge for the new user. The new user must understand how to create and arrange workflows.
  • During initial Zoho implementation, dashboard customization would require help from the customer service to implement the new dashboard. It is very challenging to work with customer service offline. It is also a cloud-based CRM software, it requires strong internet connectivity. This becomes a huge challenge if you work remotely. Connectivity becomes a huge issue if your company VPN reduces your internet which leads to connectivity issues.
Overall, I recommend Zoho CRM, as a convenient and affordable tool for SMBs. It is packed with all the features that a company requires to serve its clients on a mid-level enterprise. It integrates well with other software, and the email, chat, and phone call features are very user-friendly. Overall, Zoho CRM is a good CRM software if you need restricted use when it comes to users and features, and more efficiency when it comes to reaching customers.
The biggest challenge for Zoho CRM plus to date has been in integrations. It fails to integrate effectively and efficiently with other programs. The biggest issues in integration are with Salesforce and HubSpot.
Read Prathamesh Muzumdar's full review

About Zoho CRM Plus

Zoho Corporation offers Zoho CRM Plus, a customer experience management platform that features a virtual AI assistant, process automation and business rules engine, and customer behavior analytics.

Zoho CRM Plus Technical Details

Operating Systems: Unspecified
Mobile Application:No