Salesforce Sales Cloud Review
April 24, 2025

Salesforce Sales Cloud Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Professional

Modules Used

  • SalesCloud

Overall Satisfaction with Salesforce Sales Cloud

Salesforce Sales Cloud helped us increase sales productivity. It has a tool to maintain the history of conversations with the client.

Pros

  • Tool to main the history of the client conversation
  • Sales manager can track the status of the sales progress
  • Bar-chart and Pie-Chart gives a clear picture for the users

Cons

  • Customer care service should be improved
  • Troubleshoot can be easier
  • License cost can be reduced
  • Centralized sales data helped us to find loyal customers. Because of this, we can allocate quality time to the actual needed customers.
  • Pie charts and bar charts help us visualize data and save time.
While using these tools, we have improved our sales and client data management. Managing things like client schedules, pipelines, automated sales, and marketing was easier.

Do you think Salesforce Agentforce Sales delivers good value for the price?

Yes

Are you happy with Salesforce Agentforce Sales's feature set?

Yes

Did Salesforce Agentforce Sales live up to sales and marketing promises?

Yes

Did implementation of Salesforce Agentforce Sales go as expected?

Yes

Would you buy Salesforce Agentforce Sales again?

Yes

The automation system helps us send email notifications to the client on schedule basis, and centralized sales data is helping to monitor sales information in detail. Handling errors are quite complex sometimes

Agentforce Sales Feature Ratings

8.1
Customer data management / contact management
7
Workflow management
8
Territory management
8
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
8
Quote & order management
8
Interaction tracking
9
Channel / partner relationship management
8
8.0
Case management
8
Call center management
8
Help desk management
8
10.0
Lead management
10
Email marketing
10
8.0
Task management
8
Billing and invoicing management
8
Reporting
8
8.7
Forecasting
8
Pipeline visualization
9
Customizable reports
9
8.5
Custom fields
9
Custom objects
9
Scripting environment
8
API for custom integration
8
7.5
Role-based user permissions
7
Single sign-on capability
8
7.0
Social data
8
Social engagement
6
7.5
Marketing automation
7
Compensation management
8
Not Rated
Mobile access
Not Rated

Comments

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