Salesforce is a great tool.
April 05, 2025

Salesforce is a great tool.

Jameson Jones | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce CMS

SalesForce is used to manage our sales pipeline, focusing on deal velocity, channel partner relationships, and our MSP customers. We use this software for current customer relationships as well as potential customers. Salesforce simplifies and unifies all information related to customers, products, and sales cycles. It is used heavily each day.

Pros

  • Contacts
  • Sales cycle.
  • Customers

Cons

  • UX/UI.
  • Simplification of content.
  • Mobile access.
  • Clear tracking of next steps.
  • Poor communication when using the workflows.
Salesforce is a tool that requires initial training and is specific to each organization's build. It is not a plug-and-play system. Often, the information required by each organization is unique, and it can be difficult to know what sections or pieces of information are needed. It can also be unclear what to do when receiving a notification of "unable to save."
Salesforce is magnificently more robust and functions much better when managing complex sales cycles with multiple individuals and products. With simple sales cycles and few products, Excel is a strong contender.

Do you think Salesforce CMS delivers good value for the price?

Yes

Are you happy with Salesforce CMS's feature set?

Yes

Did Salesforce CMS live up to sales and marketing promises?

Yes

Did implementation of Salesforce CMS go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce CMS again?

Yes

Salesforce is well suited for medium—to enterprise-sized organizations that are growing and need access to a tool that can facilitate the management of sales cycles, contacts, current customers, and reporting. When an organization is smaller, it may have too much information or be overly complex, and a smaller solution would suffice.

Salesforce CMS Feature Ratings

2.3
WYSIWYG editor
Not Rated
Code quality / cleanliness
Not Rated
Admin section
Not Rated
Page templates
Not Rated
Library of website themes
Not Rated
Mobile optimization / responsive design
1
Publishing workflow
3
Form generator
3
1.0
Content taxonomy
Not Rated
SEO support
Not Rated
Bulk management
Not Rated
Availability / breadth of extensions
Not Rated
Community / comment management
1
5.0
API
5
Internationalization / multi-language
Not Rated
5.0
Role-based user permissions
5
CMS programming language or framework ()
Not Rated

Using Salesforce CMS

450 - Marketing, Sales, Customer Service, engineering, development.
2 - Salesforce training and certifications. Our support staff have several years of experience building and using the platform.
  • Sales.
  • Customer service.
  • Document management.
  • Workflows for documents.
  • Internal vertical collaboration.
It will be too difficult to change to a different software. We are fully integrated, and if things are not working well, it would be way worse to try to move to a different platform.

Comments

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